Has anyone bought from Medsmex lately?
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enjoys freebies · Tue Sep 22, 2009 11:22 am Quote

Relax, carforum. This is an old thread, as you can see. Just to be on the safe side, keep an eye out for unusual credit card charge--which you should do as a matter of routine anyway. I haven't seen any reports of problems in quite a while.

Let us know what your experience is, OK?

enjoys freebies · Tue Sep 22, 2009 11:23 am Quote

I ordered from medsmex about a month ago and had no problems, no mysterious new charges on my credit card.

enjoys freebies · Wed Sep 23, 2009 6:33 am Quote

I ordered from them about 5wks. ago, used the electronic check, BUT will not use that again to pay that way, no trouble yet, but worries me, will do a one time credit card , in future.

enjoys freebies · Wed Sep 23, 2009 10:35 am Quote

I just ordered yesterday for the first time using a credit card and the site seemed very secured. I too am concerned about fraudulent charges but lots of people order from Medsmex without any problems so I am keeping my fingers crossed!

enjoys freebies · Mon Nov 02, 2009 6:10 am Quote

I am only buying from medsmex from now on. I just bought retin a from alldaychemist and now my email is full of SPAM. I came to my email this morning and 50 new spams since 9:00 last night advertising ------------------. I'm so frustrated. I used the money exchange since I did not have a visa so maybe that was the spam wagon, Idon't know, I think I will stick to medsmex even though it's more expensive, I had no problem with my latisse order earlier this year!!

enjoys freebies · Mon Nov 02, 2009 8:08 am Quote

I ordered from allday 3months ago but just reordered my Lumigan/Careprost from inhousepharmacy, whom I have been using for over 8 years now. But suddenly I am inundated with spam.
Has anyone else had this problem using inhouse?
Maybe it is a coincidence as I had also ordered from Puritans Pride (my vitamins), whom I always have used over 8-9 years.
I have just never had this issue before with either company or any site, or at least to the degree of 25-30 ------------------ spams a day.
Frustrating as it is also my work email.

enjoys freebies · Mon Nov 02, 2009 8:38 am Quote

I have soooooooooo much spam. Everything I read I didn't read where anyone had trouble with spam or credit card or anything will allday but I am getting soooooooooooooooooooo much spam. How do I make it stop. Medsmex from now on.

enjoys freebies · Mon Nov 02, 2009 5:01 pm Quote

Quite a few ladies on makeupalley had some problems with Medsmex.

As I am in Canada, Inhouse pharmacy does not ship to Canada. The ladies on the other forum are happy with InhousePharmacy.

I have not purchased from them, but All Day Chemist does ship to Canada. Their email tells me that "delivery is 100% guaranteed". I do know some ladies on MUA have purchased there and seem happy.

enjoys freebies · Mon Nov 02, 2009 10:22 pm Quote

I received my order from Medmex in a timely manner and my card was charged the correct amount but on the following billing cycle I had a strange charge from India. My credit card company is very good and they notified me of a suspicious charge! It was not for very much but I think they were testing to see if a larger amount could be charged in the future!

enjoys freebies · Mon Nov 02, 2009 11:19 pm Quote

For some reason it seems that Medmex has some issues with credit card security. I also placed an order with them a while back and a few weeks after placing the order there was a charge on my credit card for a little over a hundred dollars that came from Mexico. I have never had any issues with fraudulent charges on this card until after the order with Medsmex. My credit card company also thought it was probably somehow associated with this company since they seemed to be sending their payment information to Mexico.

I now only order from ADC and have never had any issues with fraudulent charges since switching to ADC.

enjoys freebies · Tue Nov 03, 2009 4:27 am Quote

Medsmex isn't even based in Mexico. The products come from a warehouse pharmacy in Mexico but all financial transactions are handled at their main office in Oregon, USA. Your creditcard info is not processed anywhere near Mexico.

If you ever have any questions about anything related to Medsmex just email the owner's daughter Debbie who runs the business for her father or call. The call is toll free and all the employees are right here in the USA. They are people just like you and I. Ask them about your transaction and how it is handled.

I've been buying from them for 7 years now without an issue at all. She was quite upset that everytime someone would get a fraudulent charge on their card they would automatically blame Medsmex. She was quite concerned about the issue to the pint of having her employees checked out. That's no guarantee but it's the same in any business where any employee could be a thief. Unfortunately there is nothing she can do about the rumors. The business is still doing great despite the bad publicity. If they were out to rip everybody off they would not be in business this long. They would be like all the other fly by night pharmacies online that change the name of their pharmacies every so often because what they do is illegal.

If fraudulent charges really concerns you just pay by money order or buy your stuff somewhere else where you do feel it's safe.

That's a chance you have to take anytime you buy online and even in some cases locally.

enjoys freebies · Tue Nov 03, 2009 3:19 pm Quote

Medmex is located in USA and their site seemed very secure but I have never had a fradulant charge on my account until I did business with Medmex. I liked the product, price and their customer service. Too bad someone charged a ticket in India to my account!

enjoys freebies · Tue Nov 03, 2009 3:28 pm Quote

keli13 wrote:

Medsmex isn't even based in Mexico. The products come from a warehouse pharmacy in Mexico but all financial transactions are handled at their main office in Oregon, USA. Your creditcard info is not processed anywhere near Mexico.

If you ever have any questions about anything related to Medsmex just email the owner's daughter Debbie who runs the business for her father or call. The call is toll free and all the employees are right here in the USA. They are people just like you and I. Ask them about your transaction and how it is handled.

I've been buying from them for 7 years now without an issue at all. She was quite upset that everytime someone would get a fraudulent charge on their card they would automatically blame Medsmex. She was quite concerned about the issue to the pint of having her employees checked out. That's no guarantee but it's the same in any business where any employee could be a thief. Unfortunately there is nothing she can do about the rumors. The business is still doing great despite the bad publicity. If they were out to rip everybody off they would not be in business this long. They would be like all the other fly by night pharmacies online that change the name of their pharmacies every so often because what they do is illegal.

If fraudulent charges really concerns you just pay by money order or buy your stuff somewhere else where you do feel it's safe.

That's a chance you have to take anytime you buy online and even in some cases locally.

keli13:

You are incorrect about some of your information.

You are correct about them having an office in the U.S. but I know for a fact that they do send customers' financial information to a place in Mexico that actually processes the charges for them in Mexico. After I had the fraudulent charge I called Medsmex and the lady I spoke with told me that they were not the ones actually processing the charging to the credit cards because it was handled in Mexico so their suppliers down there were assured of being paid.

My credit card did verify that the original charge for the items, that I ordered, did originate and have an authorization from Mexico. If they are sending customers' financial information to a place in Mexico than how secure is that place at handling the private information.

The lady I spoke with at Medsmex said that they did have other complaints about similar situations and where trying to assure that they found out why it was happening. Also, if you do a search online you will find, on many other boards, where numerous individuals have had suspicious charges after ordering from Medsmex.

I found this posted on a QVC forum from Debbie of Medsmex:

"Your email is very much appreciated and most welcome. My name is Debbie and I am the President of Today's Business Corp, which is contracted by Medicine Mexico, to handle all customer communications on behalf of Medsmex.com. My father is one of two owners of the Corporation Medicine Mexico and founded his business 11 years ago, which created Medsmex.com and since the beginning I have been involved in the business.
I do not know what I can possibly do to over-come these posts on the threads that you kindly forwarded to me. Today I took the time to register on the site essentialdayspa.com and QVC.com and I have read many of these posts and I have to say that I am very disappointed that people have the ability to post whatever they may feel like at any given moment, anything that they may have heard, etc. at the expense of the reputation to another. The internet is a wonderful thing but there are many, many ways for people to obtain credit card information and personal information, when putting this information online. We have taken every action to ensure that our customers information is safe. We have a hackersafe program which scans our site daily for hackers, we have a SSL certificate thru VeriSign and we have a secure dedicated server. Our office in Mexico, where all credit cards are processed, have one person within the office (other than the owner) that has access to the customers credit card information, only for processing reasons. So the issues of security are a huge concern of ours and something we deal with very seriously."

This clearly shows that they are sending the financial information to an office in Mexico where there could be issues with the security of customers' financial information. There is also the question of why they advertise that they are a U.S. based company but do not readily disclose the fact that they are sending customers' financial information to Mexico for processing.

enjoys freebies · Tue Nov 03, 2009 5:41 pm Quote

Well, fraudulent charges doesn't necessarily mean it's due to lack of security of Medsmex. I ordered from them twice before and everything was fine and I just placed an order today and am not worried. On the other hand, I had two incidents of fraudulent charges in the past on cards I didn't use for Medsmex purchases.

enjoys freebies · Tue Nov 03, 2009 5:53 pm Quote

Monica34 wrote:

Well, fraudulent charges doesn't necessarily mean it's due to lack of security of Medsmex. I ordered from them twice before and everything was fine and I just placed an order today and am not worried. On the other hand, I had two incidents of fraudulent charges in the past on cards I didn't use for Medsmex purchases.

In my situation there is no doubt that it had something to do with Medsmex. The card I used was a brand new card that I had applied for and just received and had no other charges and Medsmex was the first. The fraudulent charge to show up on the card was to companies in New Zealand/Denmark but my credit card company told me that the charge had originated from a Mexico address. Even my credit card company thought it had to do with a security issue with Medsmex.

So if it wasn't a security issue then the only other possibility I can think of is that the company was purposely doing something.

enjoys freebies · Tue Nov 03, 2009 9:13 pm Quote

My credit card said the charge was from Cozamel (sorry about the spelling) and then I had a small foriegn trasaction fee so they are definately processing the credit card in Mexico. I had good luck, unlike all this spam I'm now getting coincindently after my ADC order.

enjoys freebies · Wed Nov 04, 2009 12:05 pm Quote

I really don't like the owner's response. She is giving the impression that the fraudulent charges that appear on ones credit card after a Medsmex purchase are just rumors, which is simply not the case.

It is a FACT that I had fraudulent charges appear on my credit card after making a purchase at Medsmex. This was a credit card that I had very rarely used, and had not used for quite some time prior to making the Medsmex purchase.

She SHOULD be investigating her employees along with getting better internet security...then maybe the "rumors" would go away.

enjoys freebies · Wed Nov 04, 2009 3:43 pm Quote

Sadrina wrote:

I really don't like the owner's response. She is giving the impression that the fraudulent charges that appear on ones credit card after a Medsmex purchase are just rumors, which is simply not the case.

It is a FACT that I had fraudulent charges appear on my credit card after making a purchase at Medsmex. This was a credit card that I had very rarely used, and had not used for quite some time prior to making the Medsmex purchase.

She SHOULD be investigating her employees along with getting better internet security...then maybe the "rumors" would go away.

When I spoke to the lady from their company on the phone it was like she had every excuse in the book why she didn't think it had to do with Medsmex when even my credit card felt it had to do with them. Instead of a simple apology and just saying they would look into it from their end it was just excuse after excuse.

If they keep sending customers' financial information to Mexico for processing the security issues will probably always be an issue.

enjoys freebies · Wed Nov 04, 2009 4:55 pm Quote

I might give this one a go next time. Some that I bought from recently has resulted in 100;s of spam. Annoys the hell out of me.
Actually maybe I wont use them after reading the last few post. Never had any trouble with ADC with the exception of spam. I rather that then credit card issues.

enjoys freebies · Wed Nov 04, 2009 5:32 pm Quote

pal wrote:

I might give this one a go next time. Some that I bought from recently has resulted in 100;s of spam. Annoys the hell out of me.
Actually maybe I wont use them after reading the last few post. Never had any trouble with ADC with the exception of spam. I rather that then credit card issues.

I had also seen post from other individuals about the spam issues with ADC so when I made my first order I just used a yahoo email addy that I signed up to use just for orders like that.

I did end up getting some spam but I was able to deal with that much easier then I was with the Medsmex fraudulent charge issues. With that I had to get my credit card to dispute the charges and then they had to issue a new card and then I was wondering who in Mexico now had all my financial information.

So I would rather deal with spam any day than with identity and financial security issues.

Sat Nov 07, 2009 7:06 pm Quote

I have worked for medsmex since it's creation in 1998 and I guess I may need to spend some time on these forums.
Some of you made mention that you do not like my response to accusations of credit card fraud. Well my reply was written as it was meant. If our business was created to take customers credit cards and make purchases in India, Russia, Rome or any other country for that matter then we would have been created to shut our doors within a matter of months. It simply does not make any sense. At the same time, it is amazing that people are not on these forums making accusations that they placed an order with Medsmex and never received thier products or a refund. Those people are hard to find because it doesn't happen because our reputation far exceeds the vast majority of online pharmacies and we care about our customers and we care about our business. We, as many other companies have had issues with all kinds of complications & setbacks in our 11 years of business. The internet world is constantly changing and we have every security measure in place to protect our customers information.
In regards to other misconceptions, Medsmex is a registered corporation within Mexico. We have a customer service office located in Oregon and all credit card charges happen in Mexico. This is stated thru out our website. There should not be any confusion as to how it all operates because there is much information within our site about us. We created this business to provide a service to people because we had the ability and resources to do this. We are real people and this is a family operated business between 2 families. One in Mexico and the other in the US.
I look forward to your suggestions and comments.

enjoys freebies · Sat Nov 07, 2009 10:13 pm Quote

Welcome to the forum, Medsmex. I hope you can see that we are a community of people interested in skincare and beauty products who try to share our experiences and our expertise. I know that for a small business it is hard to hear that some people may have had bad experiences with your company, because I'm sure you work tirelessly to provide your services. That's the story for most small businesses. No one doubts your sincere desire that customers have confidence in your business. And I think no one is suggesting that your business is deliberately causing anyone any problems.

The thing is, though, that there are good ways to eliminate even the potential that a hacker could break into your system and misuse credit card information. You could set up Paypal so that you didn't have credit card information at all. I hope you consider doing that. It is wonderful to have access to the products you stock at such favorable prices. I know that I would feel especially at ease if Paypal were available.

Sun Nov 08, 2009 12:12 pm Quote

Thank you flitcraft
I do appreciate your comments. Many years ago we had Paypal as a payment option and it worked great for us and our customers. One day we received a phone call from an account manager letting us know that our account was being closed due to the products we were selling. We have repeatedly attempted to discuss our options with Paypal but the simple fact is that Paypal will not allow sites that sell products such as Retin-A cream without a prescription because in the US the product requires a prescription and our business is registered in Mexico and ships from Mexico without a prescription. They simply do not want to have accounts that sell medicine. It really is a shame because we have this request for Paypal quite often.
My guess is that Paypal attempted to have these accounts in the past with similiar companies and experienced alot of negative activity so we really cannot argue our case with them, it's simply impossible by their rules, not ours.
And I agree that these forums are a great resource for people to share their experiences good or bad. From a business stand point it's difficult to come on to these forums and attempt to defend ones business without feeling as if I am "plugging" this company as a marketing tool. I simply want people to know that Medsmex does care about your experiences and there are real people on the other end of the computer and on the other end of the phone willing to listen and make things right should their be an issue of concern.

enjoys freebies · Sun Nov 08, 2009 4:50 pm Quote

What a shame about Paypal not being available to companies like yours. I fear that it is probably pressure from Big Pharma who are insistent on keeping drug prices propped up in places like the US. Sadly, it would not shock me if eventually the credit card cartel took the same position.

On a slightly off topic matter--but not entirely so--I am writing this reply on my work computer because me home computer is infected with a nasty computer virus that I got from going online to contact a local tradesman. Apparently unbeknownst to him, his webpage is a source of a trojan horse piece of malicious software. Naturally he was appalled to discover this when I called him, but he is too small a business to have an IT person onstaff. So he is going to have to hire someone to cleanse his website. In the meantime, I imagine this situation is terrible for his customer relations. I really feel for small businesses these days--it must be frustrating to work so hard and then have bad guys ruin one's reputation.

Sun Nov 08, 2009 8:53 pm Quote

flitcraft~ the credit card cartel has already taken the same stance as Paypal. Obtaining a merchant account in the US for meds imported into the US without a prescription is just about impossible. Most of the companies online have merchant accounts in other countries for this reason.
The problem in the very near future is the postal service. I have already been notified by a customs agent within Mexico that the Mexican Postal Service has been instructed by the US Customs that if prescription meds are imported into the US then they want a US prescription accompanied with the package. So that's the next big challenge, which of course, is a direct attempt again by the Big Pharma to force US customers to buy within the US.
But those kinds of stories are ones that need thier own forums because they are many!!!

In regards to your story of the local tradesman, these people that are hackers, virus creators, etc. it truley amazes me that they cannot use their skills for something positive. I mean what is to be gained when attacking the small businessman or his reputation?

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