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Fri Sep 22, 2006 1:32 am  |
Just heard on the radio news that Proctor & Gamble have pulled all SK-II products off the market in China after “violent incidents” at several SK-II counters.
Apparently there’s been some controversy in China over the past year regarding certain SK-II advertising claims and ingredients. P & G maintains there are no safety issues but has withdrawn SK-II anyway.
"Violent incidents" at skincare counters??  |
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Fri Sep 22, 2006 1:44 am |
Wow I wonder what the violent incidents are and what claims P&G have made to instigate the "violent incidents"  |
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53, normal/oily skin, concerns: wrinkles/lines/bags under eyes |
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Fri Sep 22, 2006 3:17 am |
Seems SK-II was doing a product recall in China due to the presence of neodymium and chromium in some products.
P & G had set up refund centres, and apparently were requiring customers to sign an agreement acknowledging that the products were safe, before being given the refund. I imagine this may have upset some people ?
Well, who knows what’s true, but I got this info from Reuters and other news sites. |
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Fri Sep 22, 2006 12:29 pm |
| goodness. Thankfully, it's not happening in the countries most of us are in. |
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40, fair skinned, dark hair, blue eyes |
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Fri Sep 22, 2006 4:54 pm |
From the reports I read, at some SKII counters, P&G required letters from doctors/hospitals to prove that the customers were allergic to their products before they could get any refund. I cannot image anything like this would happen in the US. People paid lots of money for SKII but their CS was really unreasonable. Of course they got mad..
Now all in a sudden, P&G withdrawed all the SKII counters in China and customers have to call a hot-line for refunds. Who knows how long it will take before the customers can get their money back. |
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Sat Sep 23, 2006 1:40 am |
From my morning paper -
"..... In Shanghai yesterday, nearly 20 people smashed the glass doors of P&G's office in the city after they were told the refund centre had stopped processing claims.
The violence followed a similar incident on Thursday when hundreds of people pushed, shouted and broke a door in a downtown office building where returns were being accepted. A day earlier, police were called to disperse another angry mob at the Park Hotel, another site for returns.
Wang Jun, SK-II's public relations manager in Guangzhou, confirmed some staff had been attacked over the past few days at counters in several big cities, including Shanghai.
"Some staff were robbed and some people even took our staff away from the counter to try to force refunds. There were no serious injuries," Mr Wang said..... "
Very strange. Somehow I think there's more to this whole story than meets the eye.
Anyway, it's a PR nightmare for P & G all over Asia at the moment as SK-II is very popular. |
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Thu Sep 28, 2006 6:49 pm |
| nothing seems changed to the SK-II counter here in holt refrew |
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Thu Sep 28, 2006 10:32 pm |
SKII is a Japanese brand (isn't it?  )... so keep in mind the anti-Japanese "riots" in Shanghai and other locations in China last year and the reaction is not surprising. I would suspect that besides the mess with the brand, that the company orgin also comes into pass.
Why is it all the juicy stuff happens when I go away... |
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SKIN: combination, reactive to climate changes and extremely fair. "Women complain about premenstrual syndrome, but I think of it as the only time of the month that I can be myself." --Roseanne |
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Fri Sep 29, 2006 2:20 pm |
| but to be fair.. we have to wonder why not ALL SK-II products are available in the US or Canada. There must be something in their products that don't meet US/Cdn standards?? |
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29f, oily/dehydated/acne prone skin. enlarged pores... LOVING Tazorac!!! |
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Fri Sep 29, 2006 7:16 pm |
| amaska wrote: |
| but to be fair.. we have to wonder why not ALL SK-II products are available in the US or Canada. There must be something in their products that don't meet US/Cdn standards?? |
i'd rather believe it is true and wont take the risk of trying the rest of their products. |
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Sat Sep 30, 2006 9:33 am |
I very much doubt there is any danger in using SK-II products. Standards vary from country to country and, from what I've read, the levels of neodymium and chromium found in the tested SK-II products are considered fine in the EU and many other parts of the world. Just guessing, but I suspect if all skincare lines on sale in China (and elsewhere) were tested thoroughly there would be much bigger things to worry about.
Many journalists and commentators have suggested the whole SK-II fiasco was politically motivated. Nonetheless, P & G could certainly have handled the situation better on the PR side. |
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Sun Oct 01, 2006 7:05 pm |
yeh this is definitely a tricky situation.
After reading up on both Western sources and Asian sources, the gist of the story I got was that SK-II was accused of containing heavy metals (chromium) that did not comply with standards. Of course, the media picked this up and so did the Chinese public, who freaked out. This is a very natural reaction, think of the spinach freakout in the States! Even my professor told us to not eat spinach, and I am in Canada! So the Chinese public attempts to get refunds, which P&G allowed in the beginning. Then P&G asked for evidence and a through search into this accusation (which is also natural), but the mistake in terms of PR that P&G made is to stop refunding from counters and only allow refunds over a hotline. This, of course, sets up a barrier to a smooth refund process, which angered the Chinese public (who naturally assumes P&G is guilty), hence the resulting riots. The problem here is not whether or not the product is safe, but how P&G dealt with it. The guy responsible got fired for his bad PR decisions.
Asked my dear bf about the incident (he is in business) and he said that for P&G to pull out the entire SK-II line is not as drastic as it may seem. It is only a brand name. P&G owns practically everything. Once they remove this much damaged name, they'll probably bring in something else. It costs less to launch and promote new lines than to maintain a reputation damaged line. |
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20's: rare pimples and oily T-zone..annoying little blackhead buggers on nose |
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Mon Oct 02, 2006 1:15 am |
| it sounds like a competitor's ploy, but maybe it's true. my friend's wife who lives in the states took all her SK-II products to the neiman marcus or saks counter (i forget which one) and they refunded her everything. she then purchased cle de peau as a replacement. i don't know if i would do the same, i probably wouldn't, seems drastic to me. |
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about to hit my 40s, retin-a user, differin, LRP |
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