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Wed Dec 06, 2006 12:13 am  |
l Ordered skincare products from a company in estern canada .They were using Canada Post before and never have a problem.
Lately,They decided to use UPS service,my first shipment came in for one week and no notice was given . I went to UPS office and found out one parcel was damage ,the other parcel was missing ,It took them half an hour to find out the missing parcel was in the delivery truck somewhere. They promised me it will be delivery next day .Again no one show up and no
notice given either. The last thing I know from UPS tracking Info. the parcel has left the city and back to the sender.
And the UPS Tracking System was not updated to let me know where my parcel was.
I never have this experience with Canada Post before. |
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Wed Dec 06, 2006 8:39 am |
| I always have goodluck with UPS, and their tracking system. And believe me, I've gotten a lot of packages lately. I don't like USPS. Their tracking system-- well, why even bother having it. Plus it takes forever. |
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Wed Dec 06, 2006 8:49 am |
Maybe l am the only unlucky one  |
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Thu Dec 07, 2006 6:31 am |
i perfer post office,too.
ups is ok for me,my horrible dream is fedex.
omg,i don't want to talk about the worst thing again.
i hate customs,i hate icq,i would only purchase products on eds now |
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Thu Dec 07, 2006 9:51 am |
i don't buy from companies that only use courier companies to ship.
I will buy if they use their country's postal service though because i've never had any problem from the different postal services. |
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oily tzone;fair; mild roseacea;PCOS symptoms-hirsutism,occasional cystic acne. Mid 30's-light-med brown hair, light brown eyes |
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Thu Dec 07, 2006 11:43 am |
| lotus003 wrote: |
| Maybe l am the only unlucky one |
Nope, you're not the only one. I detest UPS. I don't know how many times I've called them and had them say, "We show that package was delivered to (my address). And, then, I HAVE to say, "You were supposed to PICK IT UP at that address." oh, yiyi.
Ari |
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Be the kind of woman that when your feet hit the floor each morning the devil says, "Oh Crap, She's up!" Unknown |
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Thu Dec 07, 2006 12:13 pm |
I use UPS quite a bit - and never had any problems.
Some supplements suppliers will only ship via UPS, since it is the only carrier not to subject packages to XRAYs and thus do not irradiate the supplements.
I had (Thanks God!) no problems either with them or USPS.
In your case I would call UPS - not the local office, but the central number from the webpage, tell them the entire story, and I am sure they will find the way to resolve it.
HTH,
Lucy. |
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Early 50s, Skin: combin.,semi-sensitive, fair with occasional breakouts, some old acne scars, freckles, under-eye wrinkles; Redhead with hazel eyes |
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Thu Dec 07, 2006 12:21 pm |
| Hi. Sorry you had a bad experience with UPS. I've only had good. |
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40, fair skinned, dark hair, blue eyes |
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Thu Dec 07, 2006 4:46 pm |
From an international perspective, I prefer postal service (99.99% of time, no taxes paid)... but USPS has never failed me. Fedex has not been bad, but the absolute NIGHTMARE is DHL. OMG that company sucks. BIG TIME. The thing about DHL that cracked me up was that they will only deliver MON-FRI from 9am-6pm and if you want SAT morning delivery you have to pay an extra $5. Oh, but they welcomed you to GO to their depot to get it. 
Well, let's just say that I ended up in a huge fight with them once regarding delivery prooblems and would NEVER EVER EVER buy from someone who shipped with them. |
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SKIN: combination, reactive to climate changes and extremely fair. "Women complain about premenstrual syndrome, but I think of it as the only time of the month that I can be myself." --Roseanne |
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Thu Dec 07, 2006 5:11 pm |
| Quote: |
| In your case I would call UPS - not the local office, but the central number from the webpage, tell them the entire story, and I am sure they will find the way to resolve it. |
l did call the UPS and they refered me to contact local office. |
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Thu Dec 07, 2006 9:51 pm |
In that case I would demand to talk to the manager, and would explain that the local office proved to be unhelpful, and so on ...
Also, every thing sent by UPS is insured up to $100 (if you need more insurance it has to be extra). You can ask them how you can file a claim.
You do not have to be so nice at that point.
Good luck,
Lucy. |
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Early 50s, Skin: combin.,semi-sensitive, fair with occasional breakouts, some old acne scars, freckles, under-eye wrinkles; Redhead with hazel eyes |
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Fri Dec 08, 2006 12:07 pm |
I only had bad experiences with UPS.
CANADIAN MEMBERS ALERT!! NEVER NEVER BUY FROM SOMEONE WHO SHIPPED WITH UPS ONLY!!
They'd charge you a "Brokerage fee" for the shipment from the States to Canada. Almost everytime I have to pay an extra sum of money for the shipment. It was deep!! I hate UPS!!! |
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Fri Dec 08, 2006 12:11 pm |
| simplenpure,Thank for information. |
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Fri Dec 08, 2006 7:49 pm |
I don't like UPS either.
My business experience with them:
I work in Accounts Receivable and we have customers who trust UPS to deliver their letters (with large $$ checks) on time. Oh, and to deliver them to the right address also  I can't tell you how many times UPS has delivered our envelopes to other businesses, and the airbill was filled out correctly.
My personal experience with them:
My house number is 2305 (changed to protect the privacy of the disappointed). Drivers delivered my package to a kind neighbor instead -- in another community -- whose house number also was 2305. That kind person called to tell me they had my package -- did I want UPS to pick it up from them and (hopefully) re-deliver it to me  or did I want to come to their house and get it.  I opted for the latter. Again, address printed on label was 100% correct.
I guess UPS is not always successful at hiring drivers who care enough to read the airbill/address label and match it to the place they are leaving the package. No offense to any EDS UPS employees. |
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Fri Dec 08, 2006 7:54 pm |
| UPS apparently thinks that Unit 203 (me) is the same as Unit 204 (next door). They keep gettin' mah stuff! |
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32, Fair Skin, combo/break-out prone. Simple routine of REN No. 1 Purity Cleansing Balm and Argan oil as a moisturizer; Clarisonic when needed. That's it! |
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Fri Dec 08, 2006 8:07 pm |
| I guess "Brown" isn't the better way after all. |
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34, oily acne-prone skin, Toronto, Canada |
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Sat Dec 09, 2006 10:16 am |
| simplenpure wrote: |
I only had bad experiences with UPS.
CANADIAN MEMBERS ALERT!! NEVER NEVER BUY FROM SOMEONE WHO SHIPPED WITH UPS ONLY!!
They'd charge you a "Brokerage fee" for the shipment from the States to Canada. Almost everytime I have to pay an extra sum of money for the shipment. It was deep!! I hate UPS!!! |
Yes, and Canada Customs has the right to open your package, search and confiscate anything that isn't supposed to be shipped. Also, they check to make sure the declared value matches what's inside.
I can't stand the thought of someone handling anything that goes on my body.  |
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