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Tue Jan 02, 2007 3:01 pm  |
While I was in the bathroom touching up my makeup during a night out for New Year's Eve, I pulled out my Urban Decay Ultraglide gloss to use, and when I unscrewed the cap, the cap stayed firmly on the applicator and instead the whole top of the gloss tore off, leaving me with a messy, sticky open tube of gloss. There was no way to re-attach the lid, and I wasn't about to put an open tube of gloss into my expensive clutch, so I was forced to throw the whole thing away, $20 down the drain. When I got home I emailed Urban Decay, explained my situation, and I asked if they would be willing to replace the gloss since I had only used it a couple times before it broke, which leads me to believe that the packaging itself was faulty. Anyway, Urban Decay emailed me back and they were grossly unsympathetic, saying that since I didn't purchase the gloss directly from them (I bought it from beauty.com) that they would certainly not replace it, and they suggested that I ask beauty.com for a replacement. My gut reaction to this is, this is Urban Decay's product, and their faulty packaging, so why wouldn't they be willing to replace my faulty product (that I wasted $20 on!!) on good faith? Why are they shrugging the responsibility off on beauty.com?? I'm not sure what I'll do next--- I may try to get a replacement from beauty.com, but then again, considering the possibility of the same thing happening to me on the next tube, I may just chalk the $20 up to experience and move on.
Has anyone else ever had an unpleasant experience with Urban Decay's customer service? |
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27, sensitive/reactive/acne prone skin, dark brown hair, blue eyes, possibly the palest woman alive... |
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