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Tue May 01, 2007 11:10 am  |
| Just wanted to share.... I had a quick question and they were great (I had Kate as my "live chat"). |
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Caspers Mum
Moderator
 
Joined: 02 Nov 2002
Posts: 1694
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Tue May 01, 2007 2:40 pm |
| Agent OO-CAT wrote: |
| Just wanted to share.... I had a quick question and they were great (I had Kate as my "live chat"). |
I'm glad that it was "good for you" too!  |
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Tue May 01, 2007 2:48 pm |
Kate is Magda. She's awesome!!  |
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Caspers Mum
Moderator
Joined: 02 Nov 2002
Posts: 1694
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Tue May 01, 2007 4:07 pm |
| Lisey wrote: |
| Kate is Magda. She's awesome!! |
Nope. Magda is just Magda. |
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Tue May 01, 2007 4:59 pm |
I HATE Livechat soooo much. I seriously get a faster reply emailing EDS. I've used it 3 times, I think all about product questions and after 2-3 sentences of conversation suddenly the other side is just NOT THERE anymore and I'm left hanging. None of the times have I ever actually had my question answered. And it was NOT due to logging off accidentally or something like that, the chat was logged on the WHOLE time, the other side just LEFT and I just sat there in front of my computer waiting like an idiot.  |
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Tue May 01, 2007 10:18 pm |
| i did not use before, it sounds so good, i must use next time! |
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Wed May 02, 2007 7:25 am |
My experience with the Live Help are mostly not very pleasant. Most times, I feel like I've been dropped halfway through.. or I'd ask a question and not ever get a response.. or they tell me to wait and would never come back!
I have a feeling it's a systems issue though, not EDS customer service issue..  |
_________________
29f, oily/dehydated/acne prone skin. enlarged pores... LOVING Tazorac!!! |
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Wed May 02, 2007 7:30 am |
Oh, I'm sorry it didn't work for you guys, sormuimui and amaska. I had a quick 2 line question. After, I said thank you, there was no answer for a while so I typed in Bye and logged off!
Glad Kate is Kate and not masquerading as Magda or the other way round!!! Either way, she was awesome!  |
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Caspers Mum
Moderator
Joined: 02 Nov 2002
Posts: 1694
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Wed May 02, 2007 8:37 am |
| amaska wrote: |
My experience with the Live Help are mostly not very pleasant. Most times, I feel like I've been dropped halfway through.. or I'd ask a question and not ever get a response.. or they tell me to wait and would never come back!
I have a feeling it's a systems issue though, not EDS customer service issue.. |
Thanks, ladies, but it's definitely an issue with the connection being dropped. We don't "walk-away" from live help, and a lot of the time, I too am left WAITING for responses from customers. Asking, "HELLLOOOOO??? ARE YOU THERE??"
OR ...
If I ask you to please wait a moment, it's because I am helping someone else, or on the telephone with a customer. |
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Wed May 02, 2007 4:07 pm |
| I've only needed livechat once, and I was really happy with it. Although I didn't get the answer I was looking for in that medium, Kate told me exactly whom to e-mail and I got the needed response from her super-quick. |
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Thu May 03, 2007 5:43 am |
| i too have only used livechat onc regarding the returns of products if i was allergic/senstive to it. the other side gave me a ok quick response and directed me to the revelant webpages. so it was a quite a pleasant experience...but as Agent-OO CAT, i said my thank you and waited for a while for a response but didnt get any so i just left, but thats the only bad thing i can say... and anyways i didnt really expect the EDS to reply within a second cos im assuming that they have phone calls and emails to reply to as well |
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Thu May 03, 2007 6:58 am |
I have never used LiveChat, but I spoke to Kate on the phone once, and she was very helpful
Tina |
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Thu May 03, 2007 10:06 am |
I have always had great experiences with the Live Chat, and today was no exception. I was checking out, and noticed that my forum member discount wasn't correct...so I got online, and Kate took my order number and corrected discount right away! 
So...thank you Kate, and thank you EDS!
Mary |
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43, Confirmed desert rat (Scottsdale, AZ), animal lover (3 kitties and a pup) and hopeless product junkie (I blame EDS...lol!) |
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Fri May 04, 2007 6:07 pm |
| i have tried to ask a question and there is quick response to ask me to wait for a moment. Then, nothing happen and no response. I don't know my computer is hang or anthying is wrong. Any way, it is a good service at least i heard a respond. |
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Tue Aug 25, 2009 10:26 am |
I've been trying to find the live chat button.. can someone please point me in the right direction?
thank you |
_________________
normal to combination skin that is sensitive. cheeks have large, visible pores and flush very easily. most SAs tell me "dehydrated on the outside, oily on the inside"! |
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