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Wed Sep 19, 2007 7:04 am |
Hello johnnavic - I am a little bit confused by some of your responses. Your very first post in this thread says that you are trying to get pregnant and went off the pill, which triggered adult acne that you didn't want to take med's for while trying to conceive. This lead you to discover the Tanda unit as a med-free solution to the problem. Later in this thread you responded to a post written by Stovetop who was concerned about the effectiveness of this unit for people over 55. In your response to her you said that you are 51 years old and had great success using the unit so far ( ). Meanwhile in the Baby Q thread, you indicate that you are 37 years old. This is all very strange to say the least - can you please explain your different ages?
johnnavic wrote: |
self-promo removed. |
johnnavic in Baby Q Thread wrote: |
self-promo removed. |
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_________________ Fair with mild rosascea & combination skin (dry with oily t-zone) |
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Thu Sep 20, 2007 5:28 pm |
Winnie wrote: |
What is the guarantee on the Tanda? I can't find any information on their website.
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Hi Winnie - I phoned Tanda yesterday about a guarantee and spoke with Sarah (who Rufus has dealt with). She told me that there is a 1 year warranty on parts, and that they'd replace the unit if it wasn't working when you initially receive it. When I asked her if there was a money-back guarantee during the first 30 days of owning the unit, she couldn't answer me. She then went on to say that a Tanda rep will help you learn how to use the unit optimally during the first month of owning it, it you are not satisfied.
This response did not satisfy me, LOL, so she took my name and number and had another representative of Tanda call me back. The next conversation was with the Distributor. Again he would not directly answer me when I asked him if the unit can be returned within the first 30 days. He began to give me the same song and dance that Sarah did - that a rep would help me learn how to use the unit to my satisfaction during the first month if I wasn't happy with it and wanted my money back. I told him I will not be purchasing this unit without a money-back option, as I refuse to spend that amount of money on a unit that may not be appropriate for my skin or meet my expectations (especially since I won't be using the blue light). He then told me that if I buy the unit through the only retail store that carries Tanda in Canada (Holt Renfrew), that I could return it under their store policy.
It's clear to me now why there is no guarantee or warranty mentioned on the Tanda website - they do not offer a full money-back guarantee if you are not satisfied. They will only warranty the parts for 1 year or replace the unit if it is initially faulty.
HTHs,
~Scots |
_________________ Fair with mild rosascea & combination skin (dry with oily t-zone) |
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Fri Mar 29, 2024 6:08 am |
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