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foostar
New Member
Joined: 20 Oct 2007
Posts: 3
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Tue Oct 23, 2007 5:29 pm |
When I opened a box today from Janson Beckett, only one of the two items on the invoice was in the box. I emailed the company right away, but am still nervous.
Anyone else have this happen? Was it resolved?
Thanks! |
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Tue Oct 23, 2007 11:47 pm |
foostar--i hope they resolved the problem for you. i hate having my orders mixed up.
Kris |
_________________ about to hit my 40s, retin-a user, differin, LRP |
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Mabsy
Moderator
Joined: 17 Aug 2003
Posts: 9644
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Wed Oct 24, 2007 1:02 am |
I haven't had this happen from JB but in any case I think it's always safest to call in person and speak to someone about it. |
_________________ 45, NW20, combination skin |
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Wed Oct 24, 2007 9:19 am |
It happened to me about 1.5 year ago. I ordered 2 sets of ADCE, Prep, and Derma Excel 7 but only received 1 set. I called and the SA told me they'll check their "Shipping weight" and get back to me. But nobody called me back after 3 days. I called again and no record showed I called. I needed to explain the situation again. The same answer "We'll check with the shipping dept and get back to you." Did they call me back?? NO!!!! I called the 3rd time and talked to I don't remember she's CS manager or shipping manager and finally she sent the 2nd set to me. I don't know if they improved during last 1.5 year but my experience was they're very un-organized.
If I were you I'd call them every other day until I got the tracking number.
HTH |
_________________ 53, DermaQuest, NCN Products, PMD, Dermarolling |
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foostar
New Member
Joined: 20 Oct 2007
Posts: 3
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Wed Oct 24, 2007 4:05 pm |
They say that they'll send it overnight! Here's hoping! |
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Wed Oct 24, 2007 4:10 pm |
foostar wrote: |
They say that they'll send it overnight! Here's hoping! |
JB is a reputable company to deal with. |
_________________ As I am getting older I realize my biggest beauty secret is smile more and frown less. Be aware that wrinkles do not make a person unattractive. Cynicism, unforgiveness, anger and jealousy are the real culprits. Sixty something |
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