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bottle of PSF eye cream comes out in random direction!! :(
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deep_splash
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Sat Nov 29, 2008 8:13 pm      Reply with quote
don't know if its me but its squirting out random direction and obviously this is bad cuz these things aren't cheap. anyone, help.

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bethany
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Sat Nov 29, 2008 8:27 pm      Reply with quote
deep_splash wrote:
don't know if its me but its squirting out random direction and obviously this is bad cuz these things aren't cheap. anyone, help.


It sounds like you might have a partial clog. Take off the nozzle part and clean it well.

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anya
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Sun Nov 30, 2008 2:00 pm      Reply with quote
There's been an ongoing problem with the airless pump dispenser of Cranberry Gel (not sure if this is the one you have), but try this tip from their website:


Quote:
PACKAGING TIP:
Our treatment bottles use an airless pump delivery system. They do not have a dip tube inside coming from the pump down into the bottle. They are designed to dispense 99.9% of the product they hold. On occasion, a small air bubble may form in the product during shipping. This may result in the product not dispensing immediately. This does not mean your pump is broken or damaged. If you have difficulty dispensing product on the first few attempts, do not open (unscrew) the bottle. By letting air in you are interfering with the airless delivery and no product will pump out. Put the cap back on and firmly tap the bottom of the bottle on a counter top 5-10 times. Now pump a few times slowly. Repeat the tap and pump process until product dispenses. Pumping too fast may cause air bubbles, so go slow. If after a few tries with no success do not open the bottle. Open a paper clip & place it in the small hole at the bottom of the bottle & push gently while keeping the actuator nozzle depressed with your index finger. This will force the air bubble up & out of the bottle. Then slowly pump a few times. Notice the elevator type action that will push up the product as it is pumped. Your airless pump is now primed & ready to go.
deep_splash
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Mon Dec 01, 2008 4:21 pm      Reply with quote
that helps. thank you!

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sofiya
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Tue Dec 02, 2008 7:44 pm      Reply with quote
maybe some damage caused during the transportion
leileieve
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Wed Dec 03, 2008 9:58 am      Reply with quote
maybe you can move the cream to another clean jar.
anya
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Thu Dec 04, 2008 4:03 pm      Reply with quote
deep_splash wrote:
that helps. thank you!



It would appear that the problem has been resolved, so unless Deep_Splash asks for more information, there is really no need to offer further input.
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