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Thu Apr 08, 2010 7:52 am  |
After returning my Baby Q once before, and a year of sporadic light fits, my baby Q will not turn on any more.
Any one else have this issue? Now i just have an expensive piece of sculpture.  |
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Joined the 50 club several years back, blonde w/ fair/sensitive skin, Texas humidity and prone to rosacea, light breakouts and sunburns, combo skin type, starting to see sundamage and fine lines |
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Thu Apr 08, 2010 7:57 am |
| AnnieR wrote: |
After returning my Baby Q once before, and a year of sporadic light fits, my baby Q will not turn on any more.
Any one else have this issue? Now i just have an expensive piece of sculpture. |
I don't own one but wanted to say I am sorry! That's terrible when you pay a nice chunk of change for a product then have problems all along just to have it die on you.  |
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I'LL SEE YOU ON THE DARKSIDE OF THE MOON.... |
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Thu Apr 08, 2010 8:13 am |
Thanks Dark Moon. This is different than my graveyard for unwanted beauty gadgets since I didn't voluntarily put it there!
I can't find my warranty stuff either but I have had it a while (since the first post of the Quasar thread) and I remember the hassle when I had the light flickering and sent it back the first time. |
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Joined the 50 club several years back, blonde w/ fair/sensitive skin, Texas humidity and prone to rosacea, light breakouts and sunburns, combo skin type, starting to see sundamage and fine lines |
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Thu Apr 08, 2010 8:28 am |
| That's sad, Annie. Did they return the same unit to you? They should stand behind the product even without your having the warranty info. |
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Thu Apr 08, 2010 9:10 am |
| Hermosa wrote: |
| That's sad, Annie. Did they return the same unit to you? They should stand behind the product even without your having the warranty info. |
I agree Hermosa, I would at least attempt to contact the seller and get satisfaction. They should definitely stand behind the product. |
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I'LL SEE YOU ON THE DARKSIDE OF THE MOON.... |
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Thu Apr 08, 2010 2:15 pm |
| Yes, it was the same unit. Didn't take but a couple of months and it was repeating the same problem. I should contact them and see what they say. |
_________________
Joined the 50 club several years back, blonde w/ fair/sensitive skin, Texas humidity and prone to rosacea, light breakouts and sunburns, combo skin type, starting to see sundamage and fine lines |
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Thu Apr 08, 2010 2:54 pm |
I would contact the company. I have had mine for a few years with no problems (yet).
I purchased another light system (NOT quasar) off of ebay, the stupid thing quit working after about 6 months, since I bought if off of ebay, no warranty !! I know it sucks!!
If you purchased it from a reputable dealer, you should hopefully be covered. |
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Thu Apr 08, 2010 5:14 pm |
| AnnieR wrote: |
| Yes, it was the same unit. Didn't take but a couple of months and it was repeating the same problem. I should contact them and see what they say. |
I would and make sure they know it's given you problems from the very beginning. |
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I'LL SEE YOU ON THE DARKSIDE OF THE MOON.... |
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Fri Apr 09, 2010 7:06 am |
I did purchase it directly from AdvanThera so hopefully they will stand behind it. If they knew how many people contact me on a weekly basis asking me about this darn thing since that thread began, they would upgrade me to a Quasar for free!
But if they don't stand behind it, I will be sure to post that in my replies to potential buyers.
I won't promote a company that doesn't stand behind its products for sure. |
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Joined the 50 club several years back, blonde w/ fair/sensitive skin, Texas humidity and prone to rosacea, light breakouts and sunburns, combo skin type, starting to see sundamage and fine lines |
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Fri Apr 09, 2010 8:51 am |
| AnnieR wrote: |
If they knew how many people contact me on a weekly basis asking me about this darn thing since that thread began, they would upgrade me to a Quasar for free!
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I wouldn't hesitate to mention that, not in hopes of getting anything free (unlikely!) but to gently emphasize their need for better customer service.
Customer service reps can be slow to respond, but when they realize they have a legitimate complaint and that it can impact their future sales, they may be a little more attentive. Let's hope! |
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Fri Apr 09, 2010 11:30 am |
| I did email them as I keep getting on hold by phone and i don't have time to tie it up. Hopefully they will be able to help me out. |
_________________
Joined the 50 club several years back, blonde w/ fair/sensitive skin, Texas humidity and prone to rosacea, light breakouts and sunburns, combo skin type, starting to see sundamage and fine lines |
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Fri Apr 09, 2010 1:20 pm |
Well, I am pleasantly surprised by such quick service, I wished I would have done this sooner. Very prompt email return and I called a very nice lady who is sending me out a new power pack to try ASAP.
Next thing I know I have a UPS shipment notice in my inbox and one on its way!
We'll see if that fixes it but if not I can send it back due to the 5 year warranty. I am glad to see they stand behind their products. |
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Joined the 50 club several years back, blonde w/ fair/sensitive skin, Texas humidity and prone to rosacea, light breakouts and sunburns, combo skin type, starting to see sundamage and fine lines |
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Fri Apr 09, 2010 1:30 pm |
| AnnieR wrote: |
Well, I am pleasantly surprised by such quick service, I wished I would have done this sooner. Very prompt email return and I called a very nice lady who is sending me out a new power pack to try ASAP.
Next thing I know I have a UPS shipment notice in my inbox and one on its way!
We'll see if that fixes it but if not I can send it back due to the 5 year warranty. I am glad to see they stand behind their products. |
That's excellent news Annie, I hope this fixes the problem, but that is reassuring that they will replace the unit if not!  I would say that is fantastic CS on their part. Very happy for you. |
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I'LL SEE YOU ON THE DARKSIDE OF THE MOON.... |
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