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Sun Apr 03, 2011 4:27 pm  |
Hi, I purchased it probably about a year ago. Seems to power up fine, sounds the same, but no power??
I cannot feel any electrical impulse, even when up to 60? Do you think it is just the wand, or is whole machine kaput!!
I saw on ncnskincare they carry replacement wands, not sure if I should just get the wand or not? (worried maybe whole machine is fried). Any opionions? tia.
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Sun Apr 03, 2011 5:25 pm |
| A similar thing happened to mine a few months ago. I contacted Nanci at NCN, but it was no longer under warranty. She gave me the email address of someone at the Tua USA office in Texas. I ended up sending both the machine and the wand there to have it looked at. It turned out I just needed a new wand. I paid for the wand plus postage to send it back to me and all is well. If you want the email address, feel free to PM me. Good luck...I know I missed mine like crazy when it was away. LOVE my Tua! |
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45 yo, AALS, Rex Kara II, Foreo, Carolyn's Facial Fitness, Tanaka massage (every morning), dermarolling (1.5mm every 6-8 weeks), Retin-A, Epionce |
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Sun Apr 03, 2011 5:41 pm |
Hi lipglossdoll- when my TV quit working, I contacted Vupiesse in Italy and they sent me
to a Vupiesse rep in TX; sent him the TV and
it was a burned out chip. He repaired it for
$70 and sent back with a year warranty. it's
still working after 4-5 months. DiPhx |
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getting younger |
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Tue Apr 05, 2011 9:24 am |
thanks ladies, nanci did give me the e-mail addy, will try that  |
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| Fri Apr 19, 2024 8:40 am |
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