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Anyone else had problems with their Skiobio order?
EDS Skin Care Forums Forum Index » Skincare Tools & Do-It-Yourself Skincare
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bkkgirl
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Sat Jan 06, 2007 12:53 pm      Reply with quote
I placed an order on 12/23, and still have not received my order. I emailed them a few days ago, and have not heard back. I am getting worried. Are they usually pretty reliable? Is anyone else having trouble with this company?
Arielle
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Sat Jan 06, 2007 12:54 pm      Reply with quote
They're slow but you should have had your order by now. It takes about 10 days or so for me to get mine.

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bkkgirl
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Sat Jan 06, 2007 12:57 pm      Reply with quote
I agree, Ari. The fact that they're not responding to my email is disturbing, too. Sad
catski
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Sat Jan 06, 2007 1:20 pm      Reply with quote
I tried to order something from them just before christmas, my order didnt go through correctly.

My cc company told me to mail them and tell them the funds were waiting to be picked up by them. I did so and never got a reply.


I need some more BND and am wondering wether to buy from diannyvonne instead...but no free gift in that case Confused
skincarefreak
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Sat Jan 06, 2007 3:25 pm      Reply with quote
They do take some time, but if I get worried I tend to call to check up on the order. They have an 800 number.
lotus003
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Sat Jan 06, 2007 3:26 pm      Reply with quote
I think l would order from diannyvonne by Paypal... Rolling Eyes
dealated
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Sat Jan 06, 2007 3:41 pm      Reply with quote
I think that skinbio is having troubles with orders because of the storms in washington.
Tangal
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Sat Jan 06, 2007 4:25 pm      Reply with quote
The storms in Washington caused power outages and such over many areas. This has been effecting Skin Bio.
bubbleoffplumb
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Sat Jan 06, 2007 4:29 pm      Reply with quote
yes, the storms caused power outages - their computers were down for quite a while.
I just received an order placed 12/21 w/ a hand written receipt.
they also just moved to a new facility.
(ETA) do call their 800 number if you're concerned.
catski
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Sat Jan 06, 2007 4:53 pm      Reply with quote
ah, ok - so hopefully they will soon be back to normal.
good to know.
bkkgirl
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Sat Jan 06, 2007 6:30 pm      Reply with quote
I just got home from lunch, and my order from Skinbio arrived. Woohoo! Also, I got my LightStim unit, too. What a lucky day for me!
skincarefreak
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Sat Jan 06, 2007 7:40 pm      Reply with quote
Yes, it takes awhile, but you do get it from Skin bio.
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