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letiziac
New Member
 
Joined: 03 Nov 2004
Posts: 2
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Fri Feb 11, 2005 3:00 am  |
I'm a little bit disappointed  to know today from you that my order was cancelled. I don't understand why, past orders go always OK and now... I hope hearing from you soon that it's possible for me to order still from you.
Letizia from Florence (Italy) |
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Fri Feb 11, 2005 6:24 am |
sorry to hear that,perhaps you should email them and not post it on the board - keeps it tidy  |
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Fri Feb 11, 2005 7:04 am |
Letizia also my order got cancelled before Christmas (Milan) I got the following explanation from them ------------------------------------------------------
"
Your order has been cancelled. UNfortunately due to the recent changes in Italian Customs Rules we are no longer able to ship to Italy" |
_________________
Beauty in things exists in the mind which contemplates them. -David Hume |
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Fri Feb 11, 2005 9:57 am |
that's a pain if that's happened to you.  |
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Magda
Moderator
Joined: 29 Oct 2002
Posts: 1362
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Fri Feb 11, 2005 1:06 pm |
Thank you for registering to our forum letiziac.
Please direct all your customer support questions to our customer service. In most of the cases neither us nor forum members can answer specific customer inquiries on the public forum.
In regards to Italy shipments, as I understand it, Italy practically closed borders for imports of cosmetics. Technically, it is still feasible and legal to ship cosmetics but there is so much paperwork involved that (at least for EDS) it is nearly impossible to process orders from your country and we had to discontinue shipping to Italy.
Up to my knowledge you would have to submit the items that you are importing to your local Customs and Health Authorities for approval. They would investigate products and approve them. You would have to then mail that approval to us by snail mail and we would have to include it in your package in order to clear Italian Customs.
Please PM me letiziac if you find above information incorrect. |
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