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Being called Ma'am..

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LoriA
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Thu Jul 18, 2013 1:43 pm      Reply with quote
You've given me something to think about. I've always tried to be as laid back as possible... expecting everyone to call me by my first name, and nothing else. Of course, I'm not a teacher, or ever around many kids.

And in Vancouver, I rarely hear the term Ma'am or Auntie at all and never have used it. Though interestingly, when I was a kid, older friends & neighbours were all "Mrs.." and "Mr.." even by my parents if they were the same age, regardless of how close they were! I thought it was a British thing.

But as far as respect, that's something to consider. I may have taken it too far, and might not be paid the respect I should be at this point in life by people (without a clue, there are always a few), simply because I look, dress and perhaps act quite young in mid-life, working in the entertainment industry.

But when I worked in a university setting, only a couple of older professors preferred to be called "Professor" by the staff. And only a couple from foreign countries ever referred to each other that formally. We of course expected students to refer to all of them as Professor, but never staff by anything but first names.

So it might be a cultural thing, or even a MULTI-cultural thing. Being in Vancouver, with SO MANY e.s.l. people around now, we're just happy when we can communicate with one another, never mind formality! Polite body language, good spirit, i.e. positive intent, become everything, and I DO expect, even demand, that. You can recognize quite quickly even without words when you're being disrespected, and that is not cool. I'll definitely give them hell or simply a dirty look, before walking away.

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AnnieR
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Fri Jul 19, 2013 7:21 am      Reply with quote
I agree. I think that respect is something you can pick up on from any age from tone, body language, eye contact and voice as well. In written words as well, with language as a lost art.
We are in a service industry (Real Estate/Home inspection company)where I speak to as many as 50 different people a day, in all walks of life and culture. We are a family biz and I have been the face/voice of the office for 29 plus years. It is important that our professionalism, friendliness and respect come across thru the phone as I am the first one they hear. So how hard is that?
Not that hard. I always have a smile in my voice, patience in my tone and respect in my words for that other person on the line, no matter what my day.
The boys (my hubby and son who are the inspectors) do get feedback all the time in the field about how wonderful/welcoming that first voice they spoke with made them feel and that it cinched the job for our company. That makes it all worth it for me.
So, yes I am saying Ma'm or Sir on the phone to someone who I don't even know their age but I do it as respect. Never had a person yet seem offended or to reprimand me.
My favorite Maya Angelou quote:
”I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”
Respect and empathy is what keeps us civilized and in touch with humanity in my opinion.
I live that daily.

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Kath91
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Fri Jul 19, 2013 1:05 pm      Reply with quote
AnnieR wrote:

... I always have a smile in my voice, patience in my tone and respect in my words for that other person on the line, no matter what my day...

...So, yes I am saying Ma'm or Sir on the phone to someone who I don't even know their age but I do it as respect. Never had a person yet seem offended or to reprimand me.

My favorite Maya Angelou quote:
”I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”

Respect and empathy is what keeps us civilized and in touch with humanity in my opinion...

your post ^^ truly made-my-day!!!

made me, also, realize that i've never felt
inclined to use *MISS* when talking over the phone with female strangers, but tend to default to using *M'AM*. However, face-to-face, I second-guess myself as to whether to use one salutation/recognition over another.

i just love your take on *attitude* and *professional-demeanor*


i, also, do cherish Maya Angelou's quote (my underlined ^^).
AnnieR
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Sat Jul 20, 2013 8:45 am      Reply with quote
Awww, thanks so much!

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Kath91
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Sat Jul 20, 2013 10:17 pm      Reply with quote
yw..... Smile
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