Has anyone bought from Medsmex lately?
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free skin care · Tue Nov 10, 2009 5:17 am

Like many, the only time I have ever had a fraudulent transaction on my credit card was the week after I made a purchase with Medsmex. It was a huge hassle and the bank had to issue me with another card.

At the time (which was about 18 months ago) I emailed Medsmex about the situation and provided them with a link to this thread, but I never heard anything back.

I'm glad that Medsmex is now aware of this problem - I think there have been too many instances of credit card fraud after purchasing with Medsmex for it to be just coincidence. However, without the option of Paypal, I don't see how the problem can be solved.

Spam is definitely another annoying issue, I get tons of it. Quite often it mentions Canadian pharmacies - the only company I deal with that is located in Canada is EDS so whether the spam is generated from my EDS purchases or on-line pharmacies, I don't know.

Edited to add: I just had a look for my old posts on this matter, they're on Pages 2 and 3 of this thread. The fraudulent charges to my CC were made in June 2008. I honestly think Medsmex would be losing allot of business due to this problem.

free skin care · Tue Nov 10, 2009 7:49 am

All the posts are not trying to hurt the small business Medsmex, but that is what the forums are for is to share our experiences. THe only way to clean up the reputation is to make sure it doesn't happen again and then satisfied customers will post their good experiences.

free skin care · Tue Nov 10, 2009 5:46 pm

I have been ordering Retin A from Medsmex for a couple of years with no problems (so far).

Their prices are good and shipping is (usually) fast.

Dee

free skin care · Thu Nov 12, 2009 12:51 am

it is horrible, i seldom check my cc statements, so seems have to keep an eye on it... Sad

free skin care · Sat Nov 14, 2009 5:41 pm

lisacollins00 wrote:

keli13 wrote:

Medsmex isn't even based in Mexico. The products come from a warehouse pharmacy in Mexico but all financial transactions are handled at their main office in Oregon, USA. Your creditcard info is not processed anywhere near Mexico.

If you ever have any questions about anything related to Medsmex just email the owner's daughter Debbie who runs the business for her father or call. The call is toll free and all the employees are right here in the USA. They are people just like you and I. Ask them about your transaction and how it is handled.

I've been buying from them for 7 years now without an issue at all. She was quite upset that everytime someone would get a fraudulent charge on their card they would automatically blame Medsmex. She was quite concerned about the issue to the pint of having her employees checked out. That's no guarantee but it's the same in any business where any employee could be a thief. Unfortunately there is nothing she can do about the rumors. The business is still doing great despite the bad publicity. If they were out to rip everybody off they would not be in business this long. They would be like all the other fly by night pharmacies online that change the name of their pharmacies every so often because what they do is illegal.

If fraudulent charges really concerns you just pay by money order or buy your stuff somewhere else where you do feel it's safe.

That's a chance you have to take anytime you buy online and even in some cases locally.

keli13:

You are incorrect about some of your information.

You are correct about them having an office in the U.S. but I know for a fact that they do send customers' financial information to a place in Mexico that actually processes the charges for them in Mexico. After I had the fraudulent charge I called Medsmex and the lady I spoke with told me that they were not the ones actually processing the charging to the credit cards because it was handled in Mexico so their suppliers down there were assured of being paid.

My credit card did verify that the original charge for the items, that I ordered, did originate and have an authorization from Mexico. If they are sending customers' financial information to a place in Mexico than how secure is that place at handling the private information.

The lady I spoke with at Medsmex said that they did have other complaints about similar situations and where trying to assure that they found out why it was happening. Also, if you do a search online you will find, on many other boards, where numerous individuals have had suspicious charges after ordering from Medsmex.

I found this posted on a QVC forum from Debbie of Medsmex:

"Your email is very much appreciated and most welcome. My name is Debbie and I am the President of Today's Business Corp, which is contracted by Medicine Mexico, to handle all customer communications on behalf of Medsmex.com. My father is one of two owners of the Corporation Medicine Mexico and founded his business 11 years ago, which created Medsmex.com and since the beginning I have been involved in the business.
I do not know what I can possibly do to over-come these posts on the threads that you kindly forwarded to me. Today I took the time to register on the site essentialdayspa.com and QVC.com and I have read many of these posts and I have to say that I am very disappointed that people have the ability to post whatever they may feel like at any given moment, anything that they may have heard, etc. at the expense of the reputation to another. The internet is a wonderful thing but there are many, many ways for people to obtain credit card information and personal information, when putting this information online. We have taken every action to ensure that our customers information is safe. We have a hackersafe program which scans our site daily for hackers, we have a SSL certificate thru VeriSign and we have a secure dedicated server. Our office in Mexico, where all credit cards are processed, have one person within the office (other than the owner) that has access to the customers credit card information, only for processing reasons. So the issues of security are a huge concern of ours and something we deal with very seriously."

This clearly shows that they are sending the financial information to an office in Mexico where there could be issues with the security of customers' financial information. There is also the question of why they advertise that they are a U.S. based company but do not readily disclose the fact that they are sending customers' financial information to Mexico for processing.

Lisa Collins, The post you found on QVC's website is my post. Look at the posters user name. You'll see it's from keli13. I use the same user name here.

I wrote both posts.

Just don't buy from them using your credit card or better yet just don't buy from them at all period. I will continue to do business with them and have been buying from them for many years.

free skin care · Sat Nov 14, 2009 6:32 pm

keli13 wrote:

lisacollins00 wrote:

keli13 wrote:

Medsmex isn't even based in Mexico. The products come from a warehouse pharmacy in Mexico but all financial transactions are handled at their main office in Oregon, USA. Your creditcard info is not processed anywhere near Mexico.

If you ever have any questions about anything related to Medsmex just email the owner's daughter Debbie who runs the business for her father or call. The call is toll free and all the employees are right here in the USA. They are people just like you and I. Ask them about your transaction and how it is handled.

I've been buying from them for 7 years now without an issue at all. She was quite upset that everytime someone would get a fraudulent charge on their card they would automatically blame Medsmex. She was quite concerned about the issue to the pint of having her employees checked out. That's no guarantee but it's the same in any business where any employee could be a thief. Unfortunately there is nothing she can do about the rumors. The business is still doing great despite the bad publicity. If they were out to rip everybody off they would not be in business this long. They would be like all the other fly by night pharmacies online that change the name of their pharmacies every so often because what they do is illegal.

If fraudulent charges really concerns you just pay by money order or buy your stuff somewhere else where you do feel it's safe.

That's a chance you have to take anytime you buy online and even in some cases locally.

keli13:

You are incorrect about some of your information.

You are correct about them having an office in the U.S. but I know for a fact that they do send customers' financial information to a place in Mexico that actually processes the charges for them in Mexico. After I had the fraudulent charge I called Medsmex and the lady I spoke with told me that they were not the ones actually processing the charging to the credit cards because it was handled in Mexico so their suppliers down there were assured of being paid.

My credit card did verify that the original charge for the items, that I ordered, did originate and have an authorization from Mexico. If they are sending customers' financial information to a place in Mexico than how secure is that place at handling the private information.

The lady I spoke with at Medsmex said that they did have other complaints about similar situations and where trying to assure that they found out why it was happening. Also, if you do a search online you will find, on many other boards, where numerous individuals have had suspicious charges after ordering from Medsmex.

I found this posted on a QVC forum from Debbie of Medsmex:

"Your email is very much appreciated and most welcome. My name is Debbie and I am the President of Today's Business Corp, which is contracted by Medicine Mexico, to handle all customer communications on behalf of Medsmex.com. My father is one of two owners of the Corporation Medicine Mexico and founded his business 11 years ago, which created Medsmex.com and since the beginning I have been involved in the business.
I do not know what I can possibly do to over-come these posts on the threads that you kindly forwarded to me. Today I took the time to register on the site essentialdayspa.com and QVC.com and I have read many of these posts and I have to say that I am very disappointed that people have the ability to post whatever they may feel like at any given moment, anything that they may have heard, etc. at the expense of the reputation to another. The internet is a wonderful thing but there are many, many ways for people to obtain credit card information and personal information, when putting this information online. We have taken every action to ensure that our customers information is safe. We have a hackersafe program which scans our site daily for hackers, we have a SSL certificate thru VeriSign and we have a secure dedicated server. Our office in Mexico, where all credit cards are processed, have one person within the office (other than the owner) that has access to the customers credit card information, only for processing reasons. So the issues of security are a huge concern of ours and something we deal with very seriously."

This clearly shows that they are sending the financial information to an office in Mexico where there could be issues with the security of customers' financial information. There is also the question of why they advertise that they are a U.S. based company but do not readily disclose the fact that they are sending customers' financial information to Mexico for processing.

Lisa Collins, The post you found on QVC's website is my post. Look at the posters user name. You'll see it's from keli13. I use the same user name here.

I wrote both posts.

Just don't buy from them using your credit card or better yet just don't buy from them at all period. I will continue to do business with them and have been buying from them for many years.

keli13:

Since your QVC post was back in 2008 and you clearly knew from Medsmex's response that they had an office in Mexico and did their credit card processing from there, then why did you post on here in Nov. 2009 stating that "Medsmex isn't even based in Mexico" when you knew that is not true?

By all means I have no plans of ordering from Medsmex again...after all the issues with dealing with the fraudulent charge and get a rude and defensive response from the lady I spoke with at Medsmex I have no intentions of giving them my money or financial information.

There are so many other reputable pharmacy companies out there on the net that do not have these security issues and offer just as good or better prices/services.

free skin care · Sun Nov 15, 2009 3:18 pm

I HAVE HAD PROBLEMS WITH INFECTED MOLES, TWO , NOW I HAVE BEEN USING OBAGI ALSO FOR, 13WEEKS, OR SO , GOT MY RENOVA FROM MEDMEX, NOW I AM QUESTIONING THE INGREDIANTS IN THE RENOVA, I WENT TO MY DERM THIS PAST WEEK, TOOK MY OPEN TUBE OF RENOVA, SHE TOOK A LOOK AT IT, SAID THE OUTSIDE OF THE TUBE SEEMED FINE, BUT QUESTIONED IF THE RENOVA INSIDE WAS REAL, I SAID I HAD QUESTIONED THAT ALSO, BUT TOOK A CHANCE , BECAUSE OF PRICE, HAS ANYONE EVER HAD IT CHECKED OUT , TO MAKE SURE IT IS REAL?

free skin care · Sun Nov 15, 2009 4:11 pm

Spinney, I don't think that there is any worry that the product you bought isn't a duplicate of renova. As I recall, quite a few posters who have used retinoids from their own pharmacies have used retinoids from Medsmex and found it the same in effect as their prescription retinoid. The issue bing discussed here is whether their site is prone to hacking such that your credit card information may be at risk, not that the products are ineffective.

(P.S. It is hard to read posts in all capital letters, and in Internet convention it is read as shouting...)

free skin care · Sun Nov 15, 2009 4:59 pm

Spinney - as Flitcraft has already said, your Renova will be fine, I have also used this product.

Because Renova is so expensive in the US, many people are suspicious of cheaper products - they don't realise that the US is the only country that charges an exorbitant amount for a product that is readily available at a reasonable cost everywhere else in the world.

free skin care · Sun Nov 15, 2009 6:12 pm

Sorry abt. capitals, i know what you all were talking abt., but wanted to add this, you do wonder. Neutral

free skin care · Tue Nov 24, 2009 8:42 pm

I can't possibly remember everything all the time, especially after a years time.

Some people aren't perfect 100% of the time like you are.

I bet you can quote all of your posts from the last year word for word.

Who cares anyway.

Just don't buy from them.

It leaves more product for me and other Medsmex customers to buy.

It's all hear say, gossip and rumors anyway.

free skin care · Tue Nov 24, 2009 8:47 pm

keli13 wrote:

I can't possibly remember everything all the time, especially after a years time.

Some people aren't perfect 100% of the time like you are.

I bet you can quote all of your posts from the last year word for word.

Who cares anyway.

Just don't buy from them.

It leaves more product for me and other Medsmex customers to buy.

It's all hear say, gossip and rumors anyway.

Of course your statements are wrong again...with all the multitude of posts on this forum and many other forums, throughout the internet, of people having problems with fraudulent charges after they bought from Medsmex...there is no way that it is all hearsay, gossip and rumors.

It might be a figment of your imagination that it didn't happen to these people...but for the many multitudes of people who had these fraudulent charges after they bought from Medsmex...it is reality and it did happen to them.

Sun Nov 13, 2011 2:46 pm

Can I add myself to the list of victims, I recently placed an order with them, the transaction was declined probably because it was a Visa Debit card, soon after my card was used fraudulently for several transactions worth almost £1500.

I only ever used this card once and that was to place the order with them, and as this was a debit card it wasn't my credit card balance that vanished - it was real money from my bank account. I have ordered from them before and my previous orders were listed so it's the same company I used a couple of years ago not the fake one that people have mentioned.

Got the money back by the way, thankfully.

Thu Apr 12, 2012 2:16 pm

I have order with medsmex but I like better Medicines Mexico. I do recommend Medsmex Smile

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