Cellese AnteAGE Serum & Accelerator: Loyalty program AO
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Sat May 19, 2012 6:53 am

I would like to see a 25% discount for loyalty. Any way you could add Paypal at checkout?

free skin care · Sat May 19, 2012 9:58 am

beegraham wrote:

Any way you could add Paypal at checkout?

A number of us have requested this, and we were told they were adding it. I haven't seen it show up yet though.

free skin care · Sat May 19, 2012 10:39 am

bethany wrote:

beegraham wrote:

Any way you could add Paypal at checkout?

A number of us have requested this, and we were told they were adding it. I haven't seen it show up yet though.

Hi again bethany. We are not going to post it, but will instead send e-mails to current customers to inform of the program. I think that better fits with the rules here.

free skin care · Sat May 19, 2012 10:40 am

beegraham wrote:

I would like to see a 25% discount for loyalty. Any way you could add Paypal at checkout?

I think we can satisfy you on all counts. Wink

free skin care · Sat May 19, 2012 11:05 am

DrJ wrote:

bethany wrote:

beegraham wrote:

Any way you could add Paypal at checkout?

A number of us have requested this, and we were told they were adding it. I haven't seen it show up yet though.

Hi again bethany. We are not going to post it, but will instead send e-mails to current customers to inform of the program. I think that better fits with the rules here.

Dr. J...Please reread the post above. You can see I was talking only about paypal (not the loyalty program).

I went through the checkout process the other day and noticed paypal was still not an option.

free skin care · Sat May 19, 2012 3:00 pm

bethany wrote:

DrJ wrote:

bethany wrote:

beegraham wrote:

Any way you could add Paypal at checkout?

A number of us have requested this, and we were told they were adding it. I haven't seen it show up yet though.

Hi again bethany. We are not going to post it, but will instead send e-mails to current customers to inform of the program. I think that better fits with the rules here.

Dr. J...Please reread the post above. You can see I was talking only about paypal (not the loyalty program).

I went through the checkout process the other day and noticed paypal was still not an option.

Sorry - it is in the works. Didn't mean to imply it was done. The delay is on their end as we go through some process.

free skin care · Sat May 19, 2012 3:03 pm

Just a quick reminder that the loyalty program will not be announced here, but by e-mail to current customers. Announcing these things doesn't fit the forum rules.

free skin care · Sat May 19, 2012 3:31 pm

DrJ wrote:

Just a quick reminder that the loyalty program will not be announced here, but by e-mail to current customers. Announcing these things doesn't fit the forum rules.

Will the emails go out soon?

free skin care · Sat May 19, 2012 3:33 pm

rileygirl wrote:

DrJ wrote:

Just a quick reminder that the loyalty program will not be announced here, but by e-mail to current customers. Announcing these things doesn't fit the forum rules.

Will the emails go out soon?

Yes'm.

free skin care · Sat May 19, 2012 5:53 pm

will this email include lists of those who created an account to get samples but have not yet purchased?

thanks,

free skin care · Sat May 19, 2012 6:37 pm

erg wrote:

will this email include lists of those who created an account to get samples but have not yet purchased?

thanks,

good idea.

Sun May 20, 2012 11:18 am

I must be off of the curve. I have have been using both products for 3 1/2 weeks. The serum is gone,and I only have a bit of the accelerator left. I guess I need to use less. When will the emails be going out?

free skin care · Sun May 20, 2012 12:56 pm

Sunshinetreasure wrote:

I must be off of the curve. I have have been using both products for 3 1/2 weeks. The serum is gone,and I only have a bit of the accelerator left. I guess I need to use less. When will the emails be going out?

Wow, that is a lot of product to go through in 3 1/2 weeks! How many pumps are you using of each product, and are you just using it for your face or other areas?

free skin care · Sun May 20, 2012 8:37 pm

Sunshinetreasure wrote:

I must be off of the curve. I have have been using both products for 3 1/2 weeks. The serum is gone,and I only have a bit of the accelerator left. I guess I need to use less. When will the emails be going out?

I am in the same boat, but I have been treating my neck and chest too. Shock

Wed May 23, 2012 11:15 pm

rileygirl wrote:

Sunshinetreasure wrote:

I must be off of the curve. I have have been using both products for 3 1/2 weeks. The serum is gone,and I only have a bit of the accelerator left. I guess I need to use less. When will the emails be going out?

Wow, that is a lot of product to go through in 3 1/2 weeks! How many pumps are you using of each product, and are you just using it for your face or other areas?

I was using about 3 pumps of the serum twice a day, sometimes more. My skin must have been dry despite using Skinmedica products for over a year. The serum disappeared into my skin quickly. I was useing a small amount on my neck and occasionally some on my hands.

I was using 4 pumps of accelerator twice a day. I need less as time goes on. I have been having good results, so far. I hope that the improvements continue.

I would really love to see the loyalty program in place. If the company is not ready to commit to an ongoing program, a coupon for current customers would be nice.

Wed May 23, 2012 11:23 pm

I did not order samples, so I did not get the coupon that was offered. What was the discount that came with the samples? I am trying to decide if it is worth ordering the samples, to get the coupon.

free skin care · Thu May 24, 2012 8:51 am

Sunshinetreasure wrote:

I did not order samples, so I did not get the coupon that was offered. What was the discount that came with the samples? I am trying to decide if it is worth ordering the samples, to get the coupon.

I PM'd you with some info. Smile

Thu May 24, 2012 2:06 pm

Thank you, DrJ. Smile

free skin care · Tue May 29, 2012 4:47 pm

Purely from a marketing standpoint, I look for a higher discount from my products that cost more.
AskDerm regularly offers up to 30% off on products and free shipping, and that's when I stock up. I am very loyal to them.
A product with a similar challenge as yours is Extreme Lash's Amplif-Eye. It's only been out a few years. It's more costly than a lot of eyelash growth products out there. Every now and then they offer a "buy one, get one" incentive. This gives an incentive to stock up on the product, but the bottom line is, customers use it more than they would otherwise due to the price.
Since you are new, I would think you'd want to get the product to as many customers as possible, for the first few months at least, to give people time to see some positive changes and to get the attention of the "beauty" media. In an ideal world, people would then start commenting on how great the customer's skin looks and asking what they use. That gives repeat incentives to customer #1, and inspires the second person to become a customer, so at a minimum your customer base doubles.

As far as a loyalty incentive, it would have to be 20% at this price point to get me to participate.

free skin care · Wed May 30, 2012 10:18 am

Have the details of the loyalty program been announced?
As I see reviews from long-time EDSers that I have come to trust I am really getting tempted here...

free skin care · Wed May 30, 2012 9:10 pm

I still have not seen an email come through.

Fri Jun 01, 2012 2:29 pm

Just ordered the serum and accelerator today after having first received the samples. Now that I have done so, upon reordering I will expect to see a discount offer of at least what I received with this order (as a sample user) but preferably more of course.

Personally I thought the discount I received just for requesting the sample was generous for not having purchased anything.

Fri Jun 01, 2012 2:42 pm

DrJ wrote:

erg wrote:

will this email include lists of those who created an account to get samples but have not yet purchased?

thanks,

good idea.

An informational e-mail would be great in this case, but not an actual offer of a discount as that would preempt the discount activity already in place for those who order the product after receiving samples. In other words, who would order based on the sample user offer if they know they can hold out for an even better discount that will come in an e-mail?

free skin care · Fri Jun 01, 2012 8:09 pm

I got an email today from Cellese abut the loyalty program. Sounds pretty good:

·      The program starts on the second purchase, with a discount of 20%

·      On the third and all subsequent purchases, the discount is 25%

·      Customers must order at least 4 times a year to maintain their VIP status.

free skin care · Sat Jun 02, 2012 3:45 am

ShastaGirl wrote:

I got an email today from Cellese abut the loyalty program. Sounds pretty good:

·      The program starts on the second purchase, with a discount of 20%

·      On the third and all subsequent purchases, the discount is 25%

·      Customers must order at least 4 times a year to maintain their VIP status.

Yes, it sounds good to me, too.

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