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Fri Jan 27, 2006 8:35 am  |
My package from PSF arrived about a week ago. I ordered the new 1% retinol cream, the ViT C eye cream and oxygen serum. Everything was in pristine condition except for my poor serum which leaked so badly that only 1/4 was left. I almost cried when I saw what happened coz it's the most pricey of the lot and I wished it was one of the other 2 items that had leaked instead, but oh well...
Anyway, on a happier note, I'm really liking all 3 products. Being the freak that I am, doing a 3 or 4 step programme is rubbish to me. I need to layer at least 3-4 different *treatments* before I apply a thin layer of moisturiser on top. =p So the texture of all the PSF products is just lovely and suited to this particular and strange habit of mine. They sink in and leave nary a residue. Although it's really too soon to tell if the lines are reduced yet, I'm definitely noticing smoother skin and a slight glow that is perceptible only to my eyes.
Is anyone seeing results from the retinol cream yet? I've used very high strengths retinols for many years so have experienced no adverse effects like peeling, redness or the such. All in all, no regrets at all about taking the plunge!  Still trying to get over the wastage though...*heartache* |
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Asian, normal, prone to dehydration, fine under-eye lines, pale, 31( seems like it was late 20s just yesterday). HG : Avene Ystheal gel, Candy's dmae/ha serum, Vivier's 20% Vit C serum |
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Fri Jan 27, 2006 8:54 am |
| I would contact PSF customer service about the loss of product during shipping. I'm sure they would be very willing to replace it for you. It wouldn't hurt to try anyways! |
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Fri Jan 27, 2006 7:23 pm |
| I agree...I'm sure they'll replace it for you. |
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Fri Jan 27, 2006 7:43 pm |
Darren is the best skincare company owner there is!
and i too am LOVING psf skincare... 
fenn,
please keep us updated on how your treatments go... i'm looking into those three products for my next order! |
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asian female, 26, combination acne-prone skin. Regime semi-given up... too tired of making an effort due to long term failure |
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Fri Jan 27, 2006 9:27 pm |
| I'm 100% sure PSF will replace it for you. My first order was delayed for 2 days and they sent me a full size peach scrub as a gift. I did not receive any shipping notice 2 days after I put my order. I called and left a message. I got a short e-mail and 1/2 it was about how sorry they are. By reading the e-mail I almost shout "shut up!! Apologize once is enough!!" |
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53, DermaQuest, NCN Products, PMD, Dermarolling |
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Sun Jan 29, 2006 12:17 am |
| Thanks for the advice. I think I'll write to them to let them know of the problem and see where they take it from there. I'll definitely do an update of the products after a month of diligent usage. |
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Asian, normal, prone to dehydration, fine under-eye lines, pale, 31( seems like it was late 20s just yesterday). HG : Avene Ystheal gel, Candy's dmae/ha serum, Vivier's 20% Vit C serum |
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Sun Jan 29, 2006 2:07 am |
I don't mean to complain about PSF, because I have been very happy with the products I've bought, and I agree their customer service is excellent! But interestingly, some of my oxygen serum had also leaked out of the bottle by the time it arrived on my doorstep in Australia. Only a small amount had leaked out in my case, but even so, at that price every drop counts! Perhaps the oxygen serum doesn't handle travel particularly well?
I'm loving the serum. I've only been using it for a couple of weeks, so I'm not sure if it's my imagination, but the small, red rosacea bumps on my cheeks do appear to be less noticeable. This makes me happy! 
Cheers
Yulia |
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Mabsy
Moderator
 
Joined: 17 Aug 2003
Posts: 9644
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Sun Jan 29, 2006 4:59 am |
| Yulia wrote: |
| I don't mean to complain about PSF, because I have been very happy with the products I've bought, and I agree their customer service is excellent! But interestingly, some of my oxygen serum had also leaked out of the bottle by the time it arrived on my doorstep in Australia. Only a small amount had leaked out in my case, but even so, at that price every drop counts! Perhaps the oxygen serum doesn't handle travel particularly well? |
I think PSF/Darren would be interested in hearing that. If it only happens occasionally then that's normal I guess but if it happens more often then it might mean a problem with the bottle supplier. If they don't know about it then they can't fix it... |
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45, NW20, combination skin |
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Sun Jan 29, 2006 8:41 am |
| Yulia: I also love the O2 serum. I think what you are seeing is real. I use the serum frequently when I get red spots from over exfoliating or weather chapping and I've found it really accelerates the healing. |
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Tue Jan 31, 2006 1:17 am |
| Hmmmm, I think PSF got a bad batch of bottles for their O2 spray. I re-ordered last week, and received my package today. My O2 had leaked as well. Luckily not much, but as I see I'm not the only one...has anyone gotten hold of PSF about their leaky bottles yet? |
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Think for yourselves and let others enjoy the privilege to do so, too. ~ Voltaire www.Candessence.com |
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Tue Jan 31, 2006 4:42 pm |
Thank you all for bringing the leakage problem to my attention. Oddly enough, we have been unable to get any of the bottles that we have on-hand to leak, and not for a lack of trying. (isn't that always the case?) I actually ran errands all day yesterday with 2 bottles of O2 serum in my pockets. OK, go ahead, laugh! 
In any case, we did order a different type of bottle that should be in sometime next week. So in the meantime, we are fortifying the seals on the bottles that we curently have left in stock. Given the time-frame for the bottles coming in, being sanitized, filled & labeled, I am guessing that they would be available in 2-3 weeks. 
If anyone has any more concerns or problems, please do contact the customer service department (support@psfskincare.com), so it can be addressed properly & quickly.
Thanks everybody for the feedback & I apologize for the inconvenience!
Yours in beauty,
Darren
Pure Skin Formulations, LLC |
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Pure Skin Formulations, LLC | http://www.psfskincare.com |
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Tue Jan 31, 2006 9:16 pm |
I have been wanting to try PSF for some time now, due to all the good recommendations. Is there any store that I can walk into and buy from?
I'd love the instant gratification of having it now! |
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Tue Jan 31, 2006 9:27 pm |
| I bought from their website...I'd be interested in knowing if there are real stores to purchase from. |
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46 yrs old, I live at the beach and love being out in the sun. |
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Wed Feb 01, 2006 3:41 am |
Mabsy wrote:
| Quote: |
| I think PSF/Darren would be interested in hearing that. If it only happens occasionally then that's normal I guess but if it happens more often then it might mean a problem with the bottle supplier. If they don't know about it then they can't fix it... |
I sent an email to PSF and got a super-prompt and very nice reply from Darren (thank you Darren for your very kind attention to my email and your excellent customer service!).
I'll be back to PSF for sure!
Cheers
Yulia |
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Thu Feb 02, 2006 4:24 pm |
| my mum is extremely happy with their BrowTox wrinkle relaxer ... she just ordered her 2nd bottle. |
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