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Fri Jul 06, 2007 4:36 pm  |
I ordered a sample kit from BBS sometime in june (I think its the 1st week of june) and I've still not received the item. I've left a message on the live help twice but no one has replied...so I was wondering for those who have ordered from them, how long did it take you to receive your products...especially those in Europe?
Even though its not a lot of money- about $8, after hearing all the great things about it, I was hoping to recieve the samples within 3 weeks
Thanks! |
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Premenstrual acne, combination, dehydrated skin. Using- Retin-a, bb cream, Asian sheet masks, Avene mist, Dr Jart |
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Fri Jul 06, 2007 5:06 pm |
| sorry what is BBS? |
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Fri Jul 06, 2007 5:24 pm |
Sorry, I should have made myself a bit more clearer 
BBS- Best Bath Store
http://www.bestbathstore.com/ |
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Premenstrual acne, combination, dehydrated skin. Using- Retin-a, bb cream, Asian sheet masks, Avene mist, Dr Jart |
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Fri Jul 06, 2007 5:38 pm |
| I'd pm Justin about it, yeahyeah. I got my samples in one week. This is way too long. It probably got lost in the mail. Are you in the US? I only had to pay $5 for shipping. |
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Fri Jul 06, 2007 5:47 pm |
Thanks yeahyeah for clarification. You just opened another door for me... |
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Fri Jul 06, 2007 6:08 pm |
| bkkgirl wrote: |
| I'd pm Justin about it, yeahyeah. I got my samples in one week. This is way too long. It probably got lost in the mail. Are you in the US? I only had to pay $5 for shipping. |
No I'm in the UK and the postage was $7.95, if I remember it correctly.
At first I thought it got held up at customs, but its not really worth anything, it should arrive straight to me.
Thanks, I never thought about PMing Justin, I'll do that straight away! Its just that when I asked him a question about the samples on LiveHelp (although he was off), he answered so quickly, so Im guessing LiveHelp isnt working properly I guess  |
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Premenstrual acne, combination, dehydrated skin. Using- Retin-a, bb cream, Asian sheet masks, Avene mist, Dr Jart |
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Fri Jul 06, 2007 7:26 pm |
Thanks bkkgirl for suggesting to PM Justin, as he replied just then...
They're moving offices at the moment so its kinda busy for them right now |
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Premenstrual acne, combination, dehydrated skin. Using- Retin-a, bb cream, Asian sheet masks, Avene mist, Dr Jart |
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Fri Jul 06, 2007 8:08 pm |
| You're welcome, Yeahyeah. I can understand that moving offices could be tough, but your order was placed a month ago. Did Justin mention when he would be able to send them to you? Hopefully soon!! |
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Sat Jul 07, 2007 7:08 am |
No, he said he's going to get his sales people to sort it out on Monday, but he gave me his email address should I have any more problems.
I'm guessing its lost in the post though...there was a strike with the Royal Mail last week, so maybe that's when it got lost |
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Premenstrual acne, combination, dehydrated skin. Using- Retin-a, bb cream, Asian sheet masks, Avene mist, Dr Jart |
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