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Tue Jan 06, 2009 10:20 am  |
Does anyone remember the exact wording? I thought I read that forum discounts also apply. In other words, if I purchased $200 of goodies, that the forum discount would come off, and I would still qualify for the $40 in the New Year. On reflection, this is very ambiguous.
I called EDS today to find out how I should apply the $40 discount to my next order and was asked if I received an email with a code. I hadn't, and the lady advised me that, since my order was only $188 after the forum discount, I did not qualify and that I "should have" ordered over $220 (or whatever it amounted to) in order to qualify. I guess that the forum discount really only "applied" if I had ordered over $220 and not $200.
Just thought I'd mention this since others are wondering how to apply for the discount as well, so I'm assuming they too did not receive emails with codes.  |
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Born in 1952. Blonde, very good skin. A few noticeable wrinkles. |
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Tue Jan 06, 2009 10:38 am |
| Antonia wrote: |
Does anyone remember the exact wording? I thought I read that forum discounts also apply. In other words, if I purchased $200 of goodies, that the forum discount would come off, and I would still qualify for the $40 in the New Year. On reflection, this is very ambiguous.
I called EDS today to find out how I should apply the $40 discount to my next order and was asked if I received an email with a code. I hadn't, and the lady advised me that, since my order was only $188 after the forum discount, I did not qualify and that I "should have" ordered over $220 (or whatever it amounted to) in order to qualify. I guess that the forum discount really only "applied" if I had ordered over $220 and not $200.
Just thought I'd mention this since others are wondering how to apply for the discount as well, so I'm assuming they too did not receive emails with codes. |
My code showed up on my emailed order acknowledgement, and there was also a line item that said "Free Gift Voucher."
BTW, after my discount I was at $200 on the penny, so I guess I got lucky! |
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No longer answering PM's due to numerous weird messages. |
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Tue Jan 06, 2009 10:42 am |
Yes, you did  I blew it. I still think the wording was a little ambiguous though. |
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Born in 1952. Blonde, very good skin. A few noticeable wrinkles. |
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Tue Jan 06, 2009 11:29 am |
| I thought the $40 voucher was only valid for 60 days after Feb.1st. Also, I think if you ordered $200 that's enough. They apply the gift code manually after the discount is taken off. |
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Tue Jan 06, 2009 11:38 am |
| Marina, I spent well over $200. I received a 10% forum discount that brought me to under $200. This means they will not apply the $40 for my after-Feb 1 purchase. Not manually, not no-how I am very disappointed as my DD's birthday is in March and I was planning on getting her a few things for her rosacea at a discount. I deliberately bought more than needed before Christmas to get the discount. I guess I should have had a second opinion on the wording. Oh well, c'est la vie... I'll know next time. |
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Born in 1952. Blonde, very good skin. A few noticeable wrinkles. |
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Tue Jan 06, 2009 11:54 am |
| Antonia, my brain seems to be fizzing. I was told they would send a reminder email for the discount that's only valid after Feb.1st. I would have to call and apply my forum discount since the system can't apply both or something like that. No mention of $200 stuff. The message said for purchases of $200, not please go over by a certain amount! Look, when I order barely $200, after my forum discount is applied I'm at least $20 under but still get free shipping. It isn't taken away just because the total is now under $200. Soemthing's not right UNLESS they can't give it to you because it isn't Feb 1st. yet...then it makes sense. The other part dosen't. Talk to Magda. |
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Tue Jan 06, 2009 12:03 pm |
| Thanks very much for this insight, Marina. The lady to whom I spoke was quite clear about my purchase "only" being $188 (after the forum discount) and if I didn't receive an email with a code (like Bethany did) then this was why. In other words no discount. She said she would talk to her "boss" and get back to me to confirm when I said I found it a little confusing, but I haven't heard anything so far. |
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Born in 1952. Blonde, very good skin. A few noticeable wrinkles. |
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Tue Jan 06, 2009 12:07 pm |
| The reminder shouldn't come till February unless I guess if someone call and wants to apply it sooner for a specific reason, then they make an exception I guess. I'd follow up and speak to someone else. |
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Tue Jan 06, 2009 1:08 pm |
OK, Margaret from EDS (Spa Manager) just called me. She said I should have checked the total AFTER my 10% discount had been applied. Since it was under $200 after application of the discount, (despite the wording), then I should have bought something more to bring it back up to $200. So, basically, I spent up to $212 or whatever it was, and received the forum discount so therefore I won't be getting the $40 that I "shopped up" to $200+ to receive. I asked then, why there was free shipping on "orders totalling $200 and over" irrespective of whether the total was knocked back to under $200 by the forum discount, and was advised that this was a different policy altogether.
So anyone who received a forum discount on their purchase, that brought it down to under $200, won't get their $40 off after February 1. |
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Born in 1952. Blonde, very good skin. A few noticeable wrinkles. |
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Tue Jan 06, 2009 1:45 pm |
Can you add something to the order since there was a misunderstanding and they can apply it? Even if the order has already been processed, I'm sure they can work out soemthing.
BTW, thanks for the head's up..I may call before I place my Feb. order |
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Tue Jan 06, 2009 1:54 pm |
| I asked that of the first person I spoke to and then asked Margaret if "there (is) anything I can do now to remedy the situation. She said that no matter how they word something, someone will always read it the wrong way, so no. So I'll be more on the alert next time and email to find out what they really mean when they say that the $40 applies to sales over $200 "including the forum discount" or whatever it read. |
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Born in 1952. Blonde, very good skin. A few noticeable wrinkles. |
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Tue Jan 06, 2009 2:07 pm |
Thanks for clearing that up Antonia..may as well start looking to something to add to the old shopping cart...not that it'll be hard.
Your voucher is good till the end of March..so...you never know what'll come up, this is EDS after all 
P.S. I thought it was to good to be true the way I interpreted it  |
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Tue Jan 06, 2009 2:12 pm |
| Of course, now that I read "including the forum discount," I see it the other way. The gift of hindsight, hey? |
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Born in 1952. Blonde, very good skin. A few noticeable wrinkles. |
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Tue Jan 06, 2009 6:03 pm |
I think that EDS is very generous with discounts, free gifts, etc. However, I have learned through trial and error that I am responsible for making sure that it is in my basket and and on my receipt...it isn't, then it will NOT be showing up!
In this instance, the free voucher showed up, but the free ZO GWP did not...I immediately wrote an email, and they corrected my invoice the next day.
Antonia - I know it sucks to lose $40 CAN, but at least you got your forum discount. Most places don't even offer that option.  |
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No longer answering PM's due to numerous weird messages. |
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Tue Jan 06, 2009 6:07 pm |
| Oh, I'm not too worried about it. It was my fault. My fingers were a little too fast I guess - faster than my brain. |
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Born in 1952. Blonde, very good skin. A few noticeable wrinkles. |
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Thu Jan 15, 2009 9:19 pm |
| Hi. Can anyone tell me when the free gift with purchase happens? I guess I was lucky and spent over the $200 to get the $40 off in Feb. They sent a code to use in the confirmation email...thanks ...Harriet |
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Thu Jan 15, 2009 11:39 pm |
| harriet wrote: |
| Hi. Can anyone tell me when the free gift with purchase happens? I guess I was lucky and spent over the $200 to get the $40 off in Feb. They sent a code to use in the confirmation email...thanks ...Harriet |
I think it is the beginning of Feb...we will get a reminder email. |
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No longer answering PM's due to numerous weird messages. |
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Fri Jan 16, 2009 12:23 am |
According to the original announcement :
" It will be automatically activated on Feburary 1st, 2009 will be valid for 60 days. " |
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Mabsy
Moderator
 
Joined: 17 Aug 2003
Posts: 9644
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Fri Jan 16, 2009 12:28 am |
| Yes, it's after Feb 1st. |
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45, NW20, combination skin |
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Fri Jan 16, 2009 1:15 pm |
Some issues I'm curious about that's sort of similar:
1. If you're purchasing from a line that gives a gift with purchase of say 100$ of product from that line, is that 100$ after the forum discount or before? So if you purchase over 100$ but with the forum discount it goes to under 100$, do you still get the gift with purchase?
2. Those "weekly deals". Is the forum discount applied on top of the already discounted products? |
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24 yrs old. favorite sunscreen right now: Burnout [now 35] |
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Fri Jan 16, 2009 2:04 pm |
| Nimue wrote: |
Some issues I'm curious about that's sort of similar:
1. If you're purchasing from a line that gives a gift with purchase of say 100$ of product from that line, is that 100$ after the forum discount or before? So if you purchase over 100$ but with the forum discount it goes to under 100$, do you still get the gift with purchase?
2. Those "weekly deals". Is the forum discount applied on top of the already discounted products? |
1. Yes, because I've done it. You still get the gift.
2. I'm pretty sure the answer is yes on this as well although I haven't tried it. Do a pretend buy and you'll see ... |
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Fri Jan 16, 2009 7:57 pm |
| How do you qualify for the forum gifts that appear with the photos? Do you need a certain number of points. thanks. |
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Tue Jan 20, 2009 1:08 am |
I am another victim. I remember very clearly that I have this CAD40 coupon in my cart when I placed my order on Dec 23 because I was so happy I have 3 gifts (2 other free gifts from purchasing Valmont and PSF) for this order. I never suspected that I was not qualified because IT WAS THERE IN THE CART. There is no way I can tell if my order reached CAD200 since it was in Hong Kong $. I just relied on the fact that I got free shipping that I must have reached CAD$200. After the forum discount - I am sure there is no mention of this clause - I am only CAD$6 short (now I know)!
Then some problems came up (missing forum gifts and wrong items) I needed to email EDS customer service. And I asked them by the way how will this coupon work - only then I knew that I WILL NOT GET IT !!! I am really truly UPSET ! |
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Asian-40's-combination/dehydrated skin-on endless quest for perfect skin-like you! |
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Tue Jan 20, 2009 3:48 pm |
My situation was similar to yours, Life, except that I knew I had over $200 and I got free shipping. However, the $200 had to be after the forum discount was applied, a fact not made very clear and consequently confusing to thickwits like myself  Your situation sounds rather more miserable and you have my sympathy. I was $22 short I think and offered to pay it afterwards but no go... |
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Born in 1952. Blonde, very good skin. A few noticeable wrinkles. |
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Fri Jan 23, 2009 4:54 pm |
| I'm not getting any emails. I get the ones for forum notification on topics, but nothing from EDS about any discounts. Was this a $40 discount for Christmas or is it for Valentines? |
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40. Routine: OCM, ThayersRoseToner as needed, Dr. Denese Dream Cream and Eye Cream |
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