Shipping Policy
Small orders of $167.24 USD or more are shipped free worldwide.
Orders under $167.24 USD are shipped for $4.18 USD within the United States and Canada and for $12.54 USD to all other International destinations.
Due to the rising prices of international shipping, oversize overseas orders weighing between 1.0 - 2.0 kg are processed with an additional surcharge of $16.72 USD. Oversize overseas orders over 2.0 kg are processed with an additional surcharge of $33.45 USD.
All orders are shipped via Air Mail unless otherwise requested by you on your order.
Your order will be shipped the same or following business day. If you are in US or
Canada you should receive it in 5 to 9 working days. For overseas orders Post Office does
not guarantee delivery faster than 2 weeks but most of our overseas shipments are reaching
the destination in 6-10 working days.
We can ship your package any way you desire, but if you are requesting different mode
of shipping than Air Mail ( for example FedEx overnight service) you will have to cover
extra charges respectively to what the shipping company will be charging us for the
service of your choice.
Due to certain shipping regulations orders being shipped to Singapore and Africa may not exceed $167.24 USD in value because there are no insured postal services to those countries. Orders from Singapore and Africa exceeding that value must have arranged a courier service and will be charged actual shipping costs quoted by UPS, FedEx or DHL.
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Security
When you place an order online, your personal information and credit card information
are encrypted using SSL encryption technology before being sent over the Internet, making
it virtually impossible for your information to be stolen or intercepted while being
transferred to us. We use secure server which safeguards shopping transactions over the
Internet by encoding information passing between computers at different locations. Using
our secure server means that your credit card number, name, address, and other information
is guarded as it travels to us. This is accomplished using a Secure Sockets Layer (SSL). |
Privacy Policy
You can be assured that your personal information will be kept confidential. We do not
sell, trade, rent, or share your name, address, telephone number, e-mail address or any
other specific personal information. |
Return Policy
We will gladly replace any item damaged during shipping or refund your original
purchase price for that item when we receive your damaged products back to us. (Shipping
cost of damaged product back to us will also be covered by us. Please ship damaged product
back via Air or Regular Mail). Return packages shipped by FedEx, UPS and
other couriers are automatically rejected and will not be received by us.
If the products are in original package and were not opened or used and you want to return
them for any reason - you can send them back to us for a refund within 3 weeks of your
purchase. Returns for a refund are subject to a 15% restocking fee. This amount will be
deducted from your refund. Also if your order was over $167.24 USD and we paid for shipping of your package that shipping charge will be deducted from your refund.
Due to the nature of the products we sell, we do not offer a money-back return policy for
the products that were opened and used. |
Sales Taxes
We are required by law to collect PST and GST tax on all orders shipped to
addresses in British Columbia, Canada and GST tax only on all orders shipped to addresses
in other Provinces in Canada. Nova Scotia, New Brunswick, Newfoundland and Labrador are subject to their HST taxes. |
Advertisements, Claims, and Information about
skin care products that are listed on our web site
The information listed on the product pages of this web site is provided by the
individual product manufacturers. Essential Day Spa is not responsible for the validity of
claims made by those manufacturers regarding their individual products. If you have
questions about or dispute any statement of claims made about any product sold by
Essential Day Spa, please direct those questions to the manufacturer.
Prices are subject to change without notice. |
Free Gifts
Free Gifts are one per customer. There are no gifts for the orders that
are discounted from our regular prices. We reserve the right to substitute
offered gifts by the same value similar gift from the same brand. Your
invoice has to show your gift choice so you must add it to your shopping
cart in order to receive it. |
Prices / Currencies
All shown prices are in the currency indicated in your shopping cart.
However, regardless of your location and currency that you are shopping in,
your VISA/MC account will be charged the converted amount in Canadian
Dollars. We use an exchange rate that is very favorable for you so in most
cases your charge should be actually lower then what your shopping cart
indicated. If you see a discrepancy of more than 1% or over $1.67 USD to your
disadvantage, please do not hesitate to contact us with a request for
adjustment. If you would like to convert Canadian Dollars to your currency,
or your currency to Canadian Dollars, in order to see the approximate charge
that will appear on your VISA/MC statement, then please use a currency converter
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Duties
International customers from outside of North America will be
responsible for payment of any applicable duties at the time an order
arrives at its destination. If you refuse the items at time of delivery you will still be charged for the shipping and the return charges. You must contact your local Department of
Commerce for information about any duty and taxes that may be added. There
are no duties, taxes or extra charges for orders shipped to USA. |
Unclaimed Packages
All unclaimed or refused shipments returned to us by the postal service are subject to any "return way" shipping costs plus the exact original shipping charge that was paid by us to send the parcel. If any shipping costs were paid by the client, those costs will be deducted from any additional charges. We will contact you if your unclaimed package returns to us. All Post Office documents and invoices will be made available to you after logging into your account on our website. There are no restocking charges for unclaimed parcels. |
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