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Fri Mar 15, 2013 9:41 am  |
I am new to DIY....just been about it for a month. I ordered the airless pump from lotion crafters and was confused when I received it with 2 plastic pieces and seemingly no pump part. Since there was no instructions I began playing with it and put it together w/o realizing I can't pry it apart. I called the customer service who seemed not very apologetic that they "just don't send directions" and that airless pumps are "fairly simple to operate" and acted like she was doing me a favor by sending me a new one. Well I didn't take well to her insinuating that I don't know to operate a simple device and reminded her I was the customer and new to this and she should be a little more patient and not assume.  Has anyone else had trouble with them? I am thinking of writing a letter to the owner. If anyone has this info I would appreciate it.
Thank you for listening to my rant! |
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Fri Mar 15, 2013 4:46 pm |
You did get to speak with a real person and she did offer a new product.
Yes, she could have skipped the attitude...
The worst is when your emails are not answered.
See my rant about e-beauty.com and the defective NYX mascara. Posted on makeupalley and here in lounge. |
_________________
Canadian with fair skin. 50+ years old sensitive and reactive. |
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Fri Mar 15, 2013 6:17 pm |
| When you have competition like skin essentials and skinactives it's very important to skip the attitude. I won't be ordering from them again. |
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Fri Mar 15, 2013 9:58 pm |
| Lizzy731 wrote: |
| When you have competition like skin essentials and skinactives it's very important to skip the attitude. I won't be ordering from them again. |
skinactives and skin essentials are not replacements for lotioncrafters..for that u ll need to go to makingcosmetics and few others which i think are bit more expensive than LC... u would realize it as you carry on your DIY * spam alert *! lol... |
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Sat Mar 16, 2013 5:59 am |
| Lol I am addicted at this point and trying to do too much too soon! However I would actually rather spend extra money considering I am saving hundreds by making my own version of the skinceuticals C serum than deal with a company that is IMO arrogant. That's just me. It's certainly not going to put Lotion Crafters out of business but they won't be getting mine because of the woman who answered the phone. |
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Tue Mar 19, 2013 4:27 pm |
Not trying to cause offence, but I think you are being a bit sensitive. They are cheap and simple to operate once you know how it goes together. It simply doesn't make sense for instructions to be sent out with each one, as they are intended to be disposable. And they really didn't have to send out a replacement as they were not at fault, you could have called them beforehand if you were unsure and felt you needed instructions.
You'll run out of places to order from with such high expectations, no one can be perfect all the time.
Hope this helps you reconsider |
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Tue Mar 19, 2013 5:43 pm |
Sensitivity is not the issue...the woman had an attitude when I told her that I didn't understand how to put it together and snapped it together by accident. She said "well no one has had that issue before" and "it's fairly simple to operate". Those words indicate to me that I am an idiot and can't operate a simple product. I prefer not to be spoken to like that. I am perfectly happy with skin actives. They may be a bit pricier but to be honest I am saving so much money making my own serums that I don't mind paying a little extra. And as for my expectations being so high, I think you miss the point of why I say I won't use them again. It has nothing to do with that they didn't send instructions, it was how the woman HANDLED the problem.
I see lotion crafters has a loyal following and I do regret posting this. |
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Wed Mar 20, 2013 5:03 pm |
That's so odd. I've never had a problem with them before, but that really sucks that this happened to you. Good customer service should be every company's priority.  |
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Wed Mar 20, 2013 5:31 pm |
| Chlorophyll wrote: |
| That's so odd. I've never had a problem with them before, but that really sucks that this happened to you. Good customer service should be every company's priority. |
Thank you I appreciate you acknowledging that it wasn't an overreaction on my part. I've been feeling a little attacked that it was more my sensitivity than an issue with poor customer service!  |
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| Mon Apr 29, 2024 3:42 am |
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